Healthcare Intake & QA Coordinator

DO NOT APPLY IF you do not meet the qualifications listed below.

Position Summary

We are seeking a highly organized and service-oriented Virtual On-Call Support Specialist to provide remote administrative and coordination support during after-hours, evenings, and weekends.
This role supports intake operations, scheduling follow-up, patient call management, customer service, care coordination assistance, QA support, and EMR documentation tasks.
The ideal candidate has prior healthcare experience, strong computer proficiency, excellent English communication skills (oral and written), and the ability to remain calm and professional during urgent situations.

Key Responsibilities

Intake & Administrative Support

• Assist with intake processing and referral coordination
• Upload and track physician orders in EMR
• Upload and monitor endorsement reports
• Ensure timely documentation processing and electronic filing
• Maintain organized and accurate digital records

Scheduling & Care Coordination

• Schedule and confirm follow-up visits
• Support communication between field clinicians and office staff
• Assist with care coordination activities
• Escalate urgent or clinical matters to appropriate leadership

Patient & Customer Service Support

• Answer and triage incoming patient and caregiver calls
• Provide professional, courteous, and compassionate customer service
• Accurately document all calls in EMR
• Route concerns appropriately and promptly

Quality Assurance (QA) Support

• Assist with documentation tracking and follow-up
• Support compliance monitoring processes
• Help ensure required documents are uploaded and complete
• Maintain organized electronic QA files

Qualifications & Requirements

Required

• Prior healthcare experience (home health, hospice, clinic, hospital, or medical office)
• Strong English language proficiency (oral and written)
• Excellent customer service skills
• Highly organized with strong attention to detail
• Strong computer skills and proficiency in Microsoft Office
• Ability to multitask and work independently
• Ability to work after-hours, evenings, and weekends (U.S. Pacific Time)
• Reliable high-speed internet and professional work environment

Preferred

• Home Health experience preferred
• EMR experience preferred
• Medical background (RN, LVN, Medical Assistant, or allied health) preferred
• Clinical licensure preferred


How to Apply

• Please send a short cover letter highlighting your experience relevant to the role you are applying for, and include your answers to the questions below:
1. Please describe your healthcare experience in detail. Include the setting (home health, hospice, clinic, hospital, etc.), your role, how long you worked there, and the specific administrative or coordination tasks you handled.
2. How many years of experience do you have specifically in Home Health?
3. How many years of experience do you have within Home Health?
4. How many years of experience do you have scheduling Home Health clinicians?
5. What Home Health EMR systems have you used (e.g., Kinnser/WellSky, Homecare Homebase, Axxess, etc.)?
6. Describe your experience handling intake and patient calls in Home Health.