Member and Affiliate Relationship Manager

Company is revolutionizing real estate investing by delivering lightning-fast, game-changing services that give our Members an undeniable edge—helping them scale with ease, outpace the competition, and close more deals than ever before. We are seeking a dynamic and relationship-driven individual to join our team as a Member and Affiliate Relationship Manager. This remote role will nurture and manage key Member relationships while also fostering and growing partnerships with our affiliate organizations. The ideal candidate will be a critical thinker, exceptional communicator, assertive self-starter, and skilled at building trust and loyalty with both Members and partners to drive business growth.

Responsibilities
Member Relationship Management
• Serve as the primary point of contact for key Members, ensuring an exceptional Member experience.
• Develop a deep understanding of Member needs, goals, and challenges, and ensure that feedback is shared internally.
• Resolve Member inquiries and issues promptly to ensure satisfaction and retention.
• Monitor Member account performance and collaborate with internal teams to meet or exceed KPIs including timely payment of invoices.

Affiliate Partner Relationship Management
• Cultivate and maintain strong relationships with affiliate partners, acting as the liaison between partners and Company.
• Identify opportunities for new partnerships that align with the company’s goals and values.
• Collaborate with affiliate partners on joint initiatives, campaigns, and events to maximize mutual value.
• Track and report on partnership performance, making data-driven recommendations for optimization.

Strategic Growth & Collaboration
• Identify opportunities to upsell or cross-sell services to existing Members.
• Work closely with internal teams to deliver a seamless experience to Members and partners.
• Stay updated on industry trends, competitor activities, and market opportunities to inform strategy and decision-making.

Essential Skills and Qualifications
• Communication: Excellent American English verbal and written communication skills, with no noticeable accent; adept at tailoring messaging to different audiences.
• Relationship-Building: Proven ability to establish and nurture trust-based relationships with diverse stakeholders.
• Problem-Solving: Strong analytical and problem-solving skills to address Member/partner challenges effectively.
• Sales Acumen: Experience in upselling, cross-selling, or negotiating partnerships is a plus.

Preferred Experience
• Bachelor’s degree in business, marketing, communications, or a related field.
• 3+ years of experience in Member relationship management, partner management, or business development roles.
• Familiarity with CRM tools (e.g., Salesforce, HubSpot) and project management platforms (e.g., Asana, Trello). Knowledge of Go High Level is helpful, but not necessary.
• Knowledge of the residential real estate industry and related affiliates is highly desirable.

Key Competencies
• Empathy and Member-centric mindset.
• Proactive and self-motivated requiring little oversight, with a results-driven approach
• Collaboration and teamworking skills.
• Attention to detail and commitment to delivering quality outcomes.

Company will assess candidates and makes hiring decisions based on experience, skills and alignment with our Core Values:

1. Member Experience – We are obsessed.
We know that our Members’ success is our success, so we provide tools, insights and support that enable rapid business growth. We value long-term relationships over simple transactions.

2. Accountability – We own it.
We take personal responsibility for our actions and outcomes, fostering a culture where accountability drives us to consistently deliver an exceptional Member experience.

3. Continuous Improvement – We relentless learners.
We love what we do, and it’s reflected in how we learn, evolve and enhance our skills, processes, and outcomes. Our passion to be better ensures we remain adaptable and always improve.

4. Integrity – We keep our word.
We operate with transparency, honesty, and consistency, building trust by aligning our principles with our words, decisions and behavior.

5. Innovation – We constantly look for a better way.
We continue to embrace creativity and innovation, staying ahead of trends and seeking new ways to enhance our services.

6. Teamwork – We work with precision.
We recognize that collective success is greater than individual achievements. Collaborating and valuing each tea ---------- mber's contribution, diverse perspectives and expertise enables us to create a synergy that propels us towards our shared goals.

Pay – Starting at $4.35 USD/hour

Requirements
• Position will be 100% remote and be full time
• Must own a laptop with webcam running Windows 11 and headset with noise cancelling ability preferred
• Must have strong internet connection
• Must have dedicated work space at home without interruptions or noise pollution
• Must be willing to work United States Pacific Standard/Daylight time