Customer Success Expert

We are looking for a proactive and detail-oriented Customer Success Expert, who has experience with a company doing 5million USD/EUR revenue per year, to help us provide excellent customer service to our customers.

You will assist customers with inquiries, resolve issues efficiently, and ensure a smooth and positive customer experience. You will also provide weekly reports summarizing key customer feedback and insights to the Product Team and Customer Success Manager.

This is a remote role, ideal for someone who communicates clearly, works independently, and takes ownership of customer interactions.

About Us:
At Best Life, we believe that good sleep and pain-free living shouldn’t be a luxury. We’re a fast-growing company that designs ergonomic sleep and comfort products — and we’re always on the lookout for smart, motivated people to help us grow even further. We’re not a big corporate machine. We’re a small team with big goals, and we genuinely care about what we do (and about each other). If you’re looking for a place where your ideas matter, your growth is encouraged, and your work makes a real impact — welcome to Best Life.

Job Responsibilities and Tasks:

- Respond to customer emails and messages in a professional and friendly manner
- Answer product questions and help customers choose the right product
- Assist customers with orders, shipping inquiries, and returns
- Handle complaints calmly and find solutions for customers
- Track and follow up on unresolved customer issues
- Escalate complex issues to the team when necessary
- Help improve FAQ responses and support processes over time
- Maintain clear documentation of customer interactions

Skills and Qualifications:

- Has excellent written English communication skills
- Has previous customer support experience
- Is patient, friendly, and solution-oriented when handling customers
- Is organized and detail-oriented
- Can work independently without constant supervision
- Has stable internet and a reliable computer
- Has reporting experience

Bonus (not required):

- Experience with Shopify or e-commerce platforms
- Experience with Gorgias
- Experience handling returns, refunds, and order tracking

Salary:
$4–$6 per hour. Compensation will be adjusted based on your experience, skills, and previous customer support work.

How to Apply:
To apply, please send the following:
-Your resume or portfolio
-A 1–2 minute video introduction about yourself. In the video, please briefly talk about:
-Your customer support experience
-The tools or platforms you’ve worked with (Shopify, Gorgias, etc.)
-The company you have worked for.

To make sure you read this post carefully, please start your application with the word: “SLEEP BETTER”
Applications without this will not be reviewed.