Customer Support Agent – Australian First Aid RTO Remote (Philippines) | Full-Time | Strictly Apply with CV via Message

We are an established Australian Registered Training Organisation delivering First Aid and health programs across multiple Australian states. We are seeking a professional Customer Support Agent to join our growing team.

You will handle inbound calls, emails, and student enquiries from across Australia. Knowledge of Australian geography, time zones, and state differences will be highly regarded.

Key Responsibilities:

• Respond promptly and professionally to customer inquiries via phone, email.
• Client accounts and bookings
• Undertaking administrative tasks as required to support the smooth operation of the the customer service department and the company as a whole.
• Assist customers with course inquiries, registrations, and technical support
• Resolve customer issues and concerns with empathy and efficiency.
• Maintain accurate records of customer interactions and transactions.
• Previous customer service experience preferred.
• Strong English communication skills, both verbal and written.
• Ability to multitask and work effectively i n a remote environment.
• Familiarity with CRM software and intermediate computer skills.
• Flexible schedule with availability for weekend shifts.
• Passion for providing exceptional service and support.
• Collaborate with colleagues to ensure seamless service delivery. requirements:
• Collaborating with colleagues across different departments to ensure seamless service delivery and resolution of customer issues.


*** Send your application through the onlinejobs.ph messaging only
*** Application sent without CV/Resume will not be entertained.