Customer Service/ Admin assistant

"We are an established manufacturing company focused on working with other business to create electronic enclosure for the music industry. Our ideal candidate holds a degree in communications or human resources and has great English.
You will be working with Wix, Quickbooks, Reverb, Stamps, Loom, Shippo and gmail platforms to do your daily work.
Job Responsibilities:
* Responsible for reaching out to customers who’s order shipping address didn’t verify and tracking responses in streak
* You will need to modify orders that customers want to change size, style or quantity.
* You will need to look up tracking numbers and tell customers when they can expect to receive their order
* Track returns and message customers when we receive them * Give discount codes to military or first time purchasers
* Provide a shipping refund for orders that didn't meet the delivery time for express
* Organize custom order information
* Make sure orders are on track to ship in time
* Reach out to customers that havent placed orders in a while
* Willing to take on various tasks that is needed by a small business
* Create quotes from preset product in quickbooks
We will be working on creating a pre-built response template. It would be a plus if you can help build this out.
We have over 200 companies that depend on us, we need someone that is very reliable.
Please reply if you have part-time availability and are able to start ASAP."