Customer Support Agent for eCommerce Store (Shopify)

We are looking for a reliable and detail-oriented Customer Support Agent to help manage email support for our growing eCommerce store.

Your main responsibility will be providing high-quality customer support through email. Our goal is to offer fast, clear, and professional responses that create a great experience for our customers.

IMPORTANT: You must be comfortable using ChatGPT to assist with writing clear and professional responses. Being able to work efficiently with AI tools is a key requirement for this role. If necessary, you should also be willing to use ChatGPT Plus.

Main tasks include:
• Responding to customer emails in a polite and professional way
• Helping customers with address changes before shipment
• Answering basic questions about orders and products
• Escalating refund or replacement requests to management for approval
• Maintaining organized communication with customers

Important notes:
• Refunds or replacements must always be approved before action
• This position is currently email support only (no phone calls required)

Requirements:
• Strong written English skills
• Ability to use ChatGPT effectively to improve response quality
• Attention to detail and good communication skills
• Basic experience with Shopify (updating customer addresses)
• Previous customer support experience is preferred

Trial period:
We will start with a short trial period of 2 days, around 1 hour per day, to see how well we work together.
If everything goes well, the position can quickly grow to more hours per week.

We value efficiency, but above all high-quality customer service.

To ensure you carefully read this job description, please begin your application by briefly answering the following:

Describe your experience with customer support and how you handle difficult customer situations.
Explain how you use ChatGPT or AI tools to improve the quality and efficiency of your responses.
Write a short example of how you would reply to a customer asking to change their shipping address after placing an order.
Applications that do not answer these questions will not be considered.