Client Experience Coordinator

Hi! We’re hiring a Client Experience Coordinator to help manage and grow our customer base for an OTC buyback business.

This role is perfect for someone with a hospitality background (hotel front desk, guest services, concierge, spa/salon coordinator, restaurant host/FOH, etc.)—someone who’s naturally warm, organized, and great at follow-up.

What you’ll do

Respond to leads from Facebook Ads ? Messenger quickly and kindly

Collect basic details to quote (brand/type, quantity, expiration dates, photos)

Clearly explain our process: pay after inspection (no exceptions)

Send shipping instructions, collect tracking, and provide updates (received ? inspection ? payout)

Keep everything organized in a simple CRM (Salesmate) with notes + next follow-up dates

Reactivate past customers and ask for referrals in a friendly, non-pushy way

What we’re looking for

A genuinely sweet, professional communicator (calm under pressure)

Strong organization: you don’t let conversations slip through the cracks

Comfortable handling multiple chats at once

Ability to hold boundaries kindly (especially around “pay after inspection” and eligibility rules)

Reliable and consistent—this is a relationship business

Nice to have

Hospitality / customer service experience (front desk, concierge, guest services, client coordinator)

Experience with CRMs, inbox management, or appointment setting

Familiar with Meta Business Suite / FB Page Inbox

Hours & pay

Part-time to start with room to grow

Pay based on experience + performance

Remote is okay if you can respond quickly during agreed hours

To apply
Please send:

Your resume

A short note about your customer service/hospitality experience

A quick sample message (2–4 sentences) you’d send to a new lead who says:
“How does this work and when do I get paid?”

Thank you!