Gig
TBA
40
Mar 8, 2026
We’re Hiring: Gorgias & Shopify Integration Specialist (Remote – Project Based)
Vitro is looking for a Gorgias & Shopify expert who can help us build and optimize our customer support infrastructure from the ground up.
We are currently transitioning our support operations from Gmail to Gorgias, and we need someone experienced who can properly set up the system, create automation, and ensure our support agents can transition smoothly without disrupting operations.
Scope of Work
Integrate Gorgias with Shopify
Configure customer and order data visibility inside Gorgias
Build automation rules and workflows
Create macros and tagging structures
Set up ticket routing and assignment rules
Implement SOP-aligned automations
Optimize
Help design a system that improves agent efficiency and response times
Key Requirements
Strong experience with Gorgias setup and administration
Deep familiarity with Shopify integrations
Experience building automation rules, triggers, and workflows in Gorgias
Understanding of eCommerce customer support operations
Experience migrating support teams from Gmail to Gorgias (preferred)
Ability to design systems that improve ticket management and productivity
Project Goal
Build a fully optimized Gorgias environment that allows our agents to:
Work faster
Follow SOPs efficiently
Track tickets properly
Automate repetitive tasks
Improve customer support performance
Engagement Type
Remote
Project-based (with potential for ongoing work)
If you have proven experience setting up Gorgias for Shopify-based eCommerce stores, we’d love to hear from you.
Please apply with:
Examples of Gorgias setups you’ve built
Your experience with Shopify integrations
Your availability and rates
Send your resume here: