Gorgias & Shopify Integration Specialist (Remote – Project Based)

We’re Hiring: Gorgias & Shopify Integration Specialist (Remote – Project Based)

Vitro is looking for a Gorgias & Shopify expert who can help us build and optimize our customer support infrastructure from the ground up.

We are currently transitioning our support operations from Gmail to Gorgias, and we need someone experienced who can properly set up the system, create automation, and ensure our support agents can transition smoothly without disrupting operations.

Scope of Work

Integrate Gorgias with Shopify

Configure customer and order data visibility inside Gorgias

Build automation rules and workflows

Create macros and tagging structures

Set up ticket routing and assignment rules

Implement SOP-aligned automations

Optimize email and support workflows

Help design a system that improves agent efficiency and response times

Key Requirements

Strong experience with Gorgias setup and administration

Deep familiarity with Shopify integrations

Experience building automation rules, triggers, and workflows in Gorgias

Understanding of eCommerce customer support operations

Experience migrating support teams from Gmail to Gorgias (preferred)

Ability to design systems that improve ticket management and productivity

Project Goal
Build a fully optimized Gorgias environment that allows our agents to:

Work faster

Follow SOPs efficiently

Track tickets properly

Automate repetitive tasks

Improve customer support performance

Engagement Type

Remote

Project-based (with potential for ongoing work)

If you have proven experience setting up Gorgias for Shopify-based eCommerce stores, we’d love to hear from you.

Please apply with:

Examples of Gorgias setups you’ve built

Your experience with Shopify integrations

Your availability and rates

Send your resume here: ----------