Guest Experience & Reviews Virtual Assistant – Short-Term Rental

Guest Experience & Reviews Virtual Assistant – Short-Term Rental
Job Type: Full-Time | 9am–5pm PHT | Remote | Philippines

About the Role
We're looking for someone who genuinely cares about the experience guests have — not just someone to monitor reviews. This person will own the full feedback cycle: tracking what guests say, reaching out after their stay, identifying what needs to improve, and following through.
It's a role that requires empathy, consistency, and the ability to turn feedback into concrete action. You'll work closely with the Facility Manager and have a real impact on how the business is perceived and how guests are retained.

What You'll Do

Monitor guest reviews daily across all platforms
Alert the Facility Manager immediately on any negative review
Call guests after their stay to collect feedback and encourage positive reviews
Identify recurring issues and propose improvements to communication and processes
Track returning guests and contribute to loyalty initiatives
Report findings to the team in a clear, structured way

Tools: Guesty · ---------- · Slack · WhatsApp

Requirements

Strong English, written and spoken — comfortable on the phone with guests
Empathetic and professional in how you handle feedback, including negative comments
Organized and consistent — you track things, you follow up, you close the loop
Able to work independently and take initiative without waiting to be told
Experience in hospitality, customer relations, or a similar role is preferred

Schedule: Monday–Friday, 9am–5pm French time
Location: Philippines only | Full-Time only

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