Marketing Agency Operations Manager

ABOUT US

We are a growing digital marketing agency that helps businesses generate leads through paid advertising.

We are looking for a highly organized Operations & Account Manager who will help run the day-to-day operations of the agency while managing client communication and reporting.

You will work directly with the founder and campaign manager to ensure campaigns run smoothly and clients receive excellent service.

This is a long-term role with growth opportunities for someone who enjoys building systems and managing operations.

RESPONSIBILITIES

Client Communication

* Respond to client emails and messages
* Send campaign updates and monthly reports
* Schedule client calls when needed
* Ensure clients feel supported and informed

Operations & Project Management

* Manage tasks inside ClickUp, Asana, or similar tools
* Coordinate work with the campaign manager
* Track deadlines and campaign launches
* Ensure projects are completed on time

Client Onboarding

* Send onboarding forms to new clients
* Collect account access and assets
* Prepare campaign launch checklists

Performance Monitoring

* Monitor campaign KPIs such as leads, CPL, and conversions
* Flag performance issues to the campaign manager
* Ensure reports are accurate and delivered on time

Client Success

* Maintain strong client relationships
* Identify opportunities for account growth
* Ensure clients are satisfied with the service

REQUIREMENTS

Must Have

* Excellent written and spoken English
* Strong organization and project management skills
* Experience working with a digital marketing or PPC agency
* Experience with ClickUp, Asana, Trello, or similar tools
* Ability to manage multiple clients and projects

Nice to Have

* Basic knowledge of Google Ads or PPC
* Experience with Looker Studio or marketing reporting tools
* Client success or account management experience

WORK SCHEDULE

Full-time position (40 hours per week)
Must have 6–8 hours overlap with PST time zone.

SALARY

$1750 – $2500 USD per month depending on experience.

HOW TO APPLY

To apply for this role, please follow these instructions carefully. Please send:

1. A Loom video (2–3 minutes) introducing yourself and describing your agency experience.
2. Your resume or LinkedIn profile.

Start your application with the word SYSTEMS.

IMPORTANT NOTE
Experience working with a digital marketing or PPC agency is strongly preferred.