Customer Support VA – Funnelish / Shopify

We’re looking for a reliable, experienced, and proactive Customer Support VA to join our fast-growing e-commerce team. (11 people)

You’ll be helping us support our customers across multiple European markets. Most of your work will be via email (Re:amaze), Stripe, PayPal and Shopify Payments

What You'll Do:
- Handle customer inquiries via Re:amaze (email-based support)
- Manage refunds, replacements, and Klarna disputes
- Communicate with suppliers regarding shipments, replacements, and address updates
- Translate & reply to emails in Dutch, Swedish, German, other languages using ChatGPT.
- Help improve SOPs and templates to make support more efficient
- Keep dispute tracker and Google Sheets up to date

Qualifications
- Klarna, Stripe, and PayPal experience – especially in handling refunds and disputes ( This is a must!)
- Industry Experience – Prior work in customer service roles within the dropshipping sector
- Software Proficiency – Familiarity with Re:amaze or similar platforms (Freshdesk, Gorgias)
- Language Skills – Excellent English skills, plus ability to use ChatGPT or DeepL for Dutch, Swedish, German or any other language support.
- Attention to detail – That’s why, to confirm you've read this job post carefully, include the word "Strawberry" at the beginning of your application message

What We Offer
- Fully remote work with a flexible schedule
- Competitive hourly rate: $4–$5/hr
- Friendly, respectful team culture
- Room to grow into a bigger role if things go well

In your application, reply to these questions:
- Do you have experience working with Stripe? PayPal? Shopify Payments?
- What's your usual daily email output? (How many emails would you usually reply to during the whole day?)
- Have you worked previously with a Funnelish client (health dropshipping niche)?
- Did you handle disputes and chargebacks on your own?
- What's your availability right now? (Hours per day)