I.T Tier 2 Support

We're looking for someone with the right tools and expertise and skills for this I.T Tier 2 Support (Should be EXPERIENCED in I.T). We require someone who is reliable, has access to reliable internet, is able to communicate effectively, This is for short term and long term. If you think that you are the right person and has an IT skills background then send us your Cover Letter for this position. "Just put on the subject line "IT Assistant".

- Good English and writing skills
- Research products, apps, integration, etc
- Understand Tier 1 and IT terms
- Monitoring and updating opportunities
- Monitoring projects on budgeted hours and progress – engage on reports for this type
- Help on Tier Help Desk Tickets
- AV checks
- Backup checks
- Monitoring RMM systems
- Monitor open Tickets and age
- Monitor Emails
- Monitor Quotes and Responses
- Data Entry
- Calendar alerts and scheduling conflicts for directors
- Procurement
- Help take phone calls and enter help desk tickets
- Document Management
- Required to learn basics during off hrs. This will improve your career and skills - Knowledge of
ConnectWise and Quotewerks