Operations & Growth Manager

The Operations & Growth Manager will oversee the day to day execution and commercial operations of The Modest Playbook. This role acts as the primary point of contact for clients, prospects, suppliers, and brand partners, ensuring smooth communication, structured organisation, and consistent revenue growth.

The role combines sales, client management, operational coordination, and supplier communication, supporting both the growth and operational efficiency of the business. The canditate must have very good written english and comprehension abilities + be very organised. Notion platform experience is a must.

The role has a base salary + bonuses ( commission added )

This schedule ensures full coverage of UK afternoon and evening business hours, which represent the primary client activity window for The Modest Playbook.

Key Responsibilities
1. Sales & Client Acquisition

Respond to inbound enquiries from prospective clients

Conduct service presentations and discovery calls

Follow up leads and manage the sales pipeline

Conduct outreach to fashion and e-commerce brands

Maintain CRM and lead tracking systems

Support closing of consulting and accelerator packages

2. Client Communication & Account Management

Act as the primary contact for active clients

Coordinate onboarding processes and documentation

Ensure contracts, payments, and deliverables are organised

Track client milestones, timelines, and deliverables

Maintain professional client relationships

Identify opportunities for upsells and renewals

3. Brand Communication

Manage inbound communication across:

Customer service emails

Instagram direct messages

TikTok comments

WhatsApp enquiries

Maintain brand tone of voice

Escalate strategic decisions or complex issues to founders when required

4. Supplier & Partner Coordination

Communicate with manufacturers and suppliers

Coordinate production updates

Track order timelines

Maintain pricing documentation

Maintain an organised supplier database

5. Operational Systems & Organisation

Maintain internal operational systems including:

Google Sheets

Supplier directories

Client tracking databases

Revenue tracking spreadsheets

Ensure internal workflows and processes are followed

Keep documentation organised and updated

Identify improvements to operational systems and processes

6. Growth & Business Support

Identify partnership opportunities

Support the launch of new services

Assist with marketing coordination

Track key performance indicators related to revenue and client growth

Performance Evaluation

Performance will be reviewed monthly across key operational and growth metrics including:

Communication & Responsiveness

Timely responses to enquiries

Professional communication across all channels

Consistent management of inbound messages

Client Satisfaction & Retention

Effective onboarding of new clients

Strong client relationship management

Minimisation of service issues or complaints

Operational Reliability

Accurate record keeping

Meeting deadlines

Maintaining structured operational workflows

Consistent attendance and reliability

Contribution to Business Growth

Supporting sales pipeline progression

Maintaining operational efficiency

Demonstrating initiative and proactive problem solving

Performance outcomes will contribute to career progression, bonus eligibility, and long-term growth opportunities within the company.