Amazon Customer Service Specialist (Full-Time | 2+ Years Consecutive Exp)

Overview
We are looking for a highly reliable, professional, and experienced Amazon Customer Service Specialist to join our growing eCommerce team. We need a "closer"—someone who can handle customer concerns from start to finish with high autonomy and minimal supervision.

Strict Requirements (Non-Negotiable)
Female applicants only.

Experience: Minimum 2 years of straight, consecutive experience in Amazon Customer Service (e.g., 2023–2025 or currently active). We are looking for stability; no job hoppers.

Autonomy: Must be confident in making independent decisions, specifically regarding processing refunds and resolving disputes without constant hand-holding.

Availability: Must be willing to work 40 hours per week on Pacific Time (US Night Shift).

Setup: Stable internet connection and a quiet, professional working environment.

Scope of Work (Customer Service Only)
You will manage Amazon buyer messages and resolve issues professionally. You must have end-to-end experience handling:

Refunds & Returns: Independent decision-making on when to grant refunds.

"Delivered but not Received" cases.

Damaged/Missing Items and Order Cancellations.

A-to-Z Claims & Chargebacks: Managing the process to protect seller metrics.

Negative Feedback/Review Management: Professional outreach and removal requests.

In Your Application, Please Explain:
How you handle negative feedback and your process for requesting removal.

How you prevent escalations to A-to-Z claims.

Your specific experience with d ---------- on and processing refunds independently.

Confirmation of your consecutive work dates (e.g., "Company X: Jan 2023 – Present").

How to Apply (The "Test")
To confirm you have read this entire description, you must include the keyword PACIFIC40 in the Subject Line of your message.

Note: Applications without the keyword in the subject line or those that do not meet the 2-year consecutive experience requirement will be automatically declined.

Ideal Candidate Profile:
Detail-Oriented: You catch the small things before they become big problems.

Process-Driven: You understand how to protect seller metrics at all costs.

Advantage: Experience with Etsy Customer Service or previous experience in an Amazon Call Center in the Philippines.

If you are a pro-active problem solver who can manage an Amazon inbox independently, we look forward to hearing from you!