Customer Phone Support Representative

PickUpRide is a growing airport transportation company based in California. We are looking for a professional Customer Phone Support Representative to handle inbound and outbound calls, assist customers with reservations, and support our daily operations.
This is a long-term opportunity with growth potential for the right candidate.
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Responsibilities
• Answer inbound customer calls
• Provide price quotes for airport transportation
• Create new reservations for customers
• Modify or cancel existing reservations
• Assign trips to drivers in the system
• Monitor daily ride schedules
• Respond to customer chats and emails
• Provide excellent customer service and clear communication
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Work Schedule
Days: Wednesday, Thursday, Time: 2:00 PM-10:00 PM PST (California Time)
Days: Saturday, Sunday Time: 8:00 AM-2:00 PM PST (California Time)
Day: Monday Time: 00:00 midnight-6:00AM PST (California Time)

Philippine Time:
Thursday, Friday 6:00 AM-2:00PM PH Time onward
Friday, Saturday 00:00 midnight-6:00AM PH Time onward
Monday 4:00AM-10:00AM PH Time
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Requirements
We are looking for someone who is professional, reliable, and organized.
Must Have:
• Excellent English communication skills
• Experience in e-commerce or call center support
• Ability to multitask and manage time effectively
• Strong customer service and problem-solving skills
• Quiet working environment (no background noise such as dogs or chickens)
• Noise-cancelling headset
• Stable and high-speed internet connection
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Ideal Candidate
• Experience handling phone support
• Comfortable speaking with customers in the U.S.
• Organized and detail-oriented
• Reliable and able to work independently
• Willing to grow with the company and take on additional responsibilities
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To Apply
Please send the following:
1?? Video introduction explaining your skills and experience
2?? Resume link showing your work history
3?? Are you willing to have open availability for additional responsibilities or schedule adjustments in the future?
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We look forward to meeting talented candidates who want to grow with PickUpRide.