Customer Service Representative at Spectre Ventures

Good day! If you’re passionate about delivering top-notch customer service and excited to make a real difference in a dynamic company, we’d love to hear from you! Spectre Ventures is on the hunt for a part-time Customer Service Representative to support the growth of our online businesses, including eCommerce brands and content websites.

What You Will Do:
As a Customer Service Representative at Spectre Ventures, you’ll:
- Provide excellent customer service across multiple brands to boost satisfaction and loyalty.
- Handle customer inquiries efficiently on Zendesk, managing at least 40 tickets daily with an 85% CSAT score, under 5-minute First Response Time, and under 24-hour Resolution Time.
- Assist potential customers with pre-sale questions and support existing ones by solving issues, giving order updates, and encouraging reviews after great experiences.
- Take care of admin tasks like order logging, problem screening, processing returns, data entry, and issuing replacements or refunds as needed.
- Perform basic Shopify duties, including order fulfillment, cancellations, edits, refunds, invoice creation, and discount code generation.
- Suggest ideas to improve the efficiency and consistency of our customer service processes.

Our Ideal Candidate:
- Brings 3+ years of e-commerce customer service experience via phone and email.
- Is skilled in using Zendesk and Shopify.
- Has strong English communication skills, both written and verbal.
- Knows how to use G-Suite tools (Google Drive, Docs, Sheets, Slides, Meet).
- Shows empathy and understanding toward customers while balancing business needs.
- Is a dedicated problem solver who loves helping others, works independently, and embraces a growth mindset.
- Owns a personal computer/laptop with high-speed internet, a webcam for remote work, and a noise-canceling headset for G-Meet meetings.

Job Details:
- Part-time: 24 hours per week, Monday to Saturday (Saturday work required).
- Salary: $300/month.
- Payment: Monthly.

At Spectre Ventures, we’re all about learning and growth. We provide trainings and many opportunities to learn new skills and grow within the company. If you thrive in a supportive yet challenging setting and are eager to grow personally and professionally, we invite you to apply and join us on this exciting journey!

Apply Now and Let’s Build Something Great Together!

Important: Please read the requirements carefully before applying. Candidates who don’t meet the criteria won’t be considered. Include your resume/CV with your application to qualify and add a short video introduction too.