Lead Coordinator – Rental Fleet Operations (Roadside & Insurance Verification)

Company: Turn n Go LLC
Industry: Vehicle Rental / Transportation
Location: Remote
Position Type: Full-Time
Shift: 6:00 PM – 2:00 AM EST

?

About Us

Turn n Go LLC is a growing vehicle rental company based in Pittsburgh, Pennsylvania. We specialize in providing reliable vehicles to drivers who work in rideshare and delivery platforms.

As our fleet continues to grow, we are looking for a Lead Coordinator who can help manage client communication, roadside assistance situations, and insurance verification for our drivers.

This role is critical to maintaining smooth operations and providing excellent support to our renters.

?

Schedule

Regular Work Schedule
• Wednesday – Sunday
• 6:00 PM – 2:00 AM EST





Training will be conducted Monday – Friday between 11:00 AM – 4:00 PM EST during the onboarding period.

?

Key Responsibilities

Client Communication
• Respond to renter questions via email, text, and messaging platforms
• Provide professional customer support
• Document all driver issues and communications

Roadside Assistance Coordination
• Handle emergency calls from drivers
• Collect important i ---------- details
• Coordinate roadside services through vendors such as AAA or insurance providers
• Document i ---------- clearly for management review

Fleet Compliance & Maintenance Tracking
• Maintain a tracker for vehicle registrations and renewal deadlines
• Track annual vehicle inspections and notify management when renewals are approaching
• Monitor maintenance schedules based on mileage such as oil changes, tire replacements, and general service intervals
• Keep accurate records of vehicle service history and maintenance documentation

Insurance Verification
• Verify renter insurance policies
• Confirm coverage requirements are met
• Ensure Turn n Go is listed as loss payee when required
• Maintain accurate insurance records for each driver

Operations Support
• Track vehicle issues and maintenance reports
• Escalate serious issues to management
• Maintain organized documentation of all i ----------
• Ensure drivers follow company policies

?

Ideal Candidate

We are looking for someone who is:
• Calm under pressure
• Highly organized
• Excellent at written communication
• Able to follow procedures and document information clearly
• Comfortable handling emergency or urgent situations

?

Required Skills
• Strong English communication skills
• Customer service experience
• Ability to work independently during night hours
• Experience using spreadsheets and documentation systems
• Problem-solving mindset

Bonus Skills
• Dispatch or roadside assistance experience
• Insurance verification experience
• Fleet management support experience

?

Equipment Requirements
• Reliable computer
• Stable high-speed internet
• Quiet work environment
• Ability to work during EST hours

?

How to Apply

Please email your resume to:

----------

Subject line must be:

Lead Coordinator Application – OnlineJobs.ph

Include:
1. Your resume
2. A short introduction about your experience
3. Your availability for the required shift