E-commerce Customer Service and Order Processor

Key Responsibilities:

? Accurately process and manage customer orders from placement to fulfillment

? Respond to customer inquiries via email, chat, or phone in a timely and professional manner

? Handle order-related issues such as delays, changes, or discrepancies

? Maintain accurate and up-to-date records of orders and customer interactions

? Liaise with internal teams to ensure timely delivery and issue resolution

? Perform general administrative tasks in support of the customer service function

Key Skills:

? At least 1 year of experience in customer service, order processing, and administrative support (BPO or International experience are preferred)

? Strong verbal and written communication skills in English

? High level of accuracy, organization, and attention to detail

? Ability to multitask and manage time effectively in a remote work environment

? Familiarity with order management systems, CRM platforms, or e-commerce tools is an advantage

? Reliable internet connection and a quiet, dedicated workspace