Customer Success Representative

This is a highly personal, proactive customer success role — not a reactive support position. You won't wait for clients to come to you. You'll stay ahead of them, guide them through their courses and programs, and make sure they're moving forward every step of the way. If you genuinely love people and want to see them win, this role was made for you.

What You'll Do:

1. Client Success & Progress Tracking:
a. Proactively monitor how each client is progressing across multiple program components, each with their own recurring timelines
b. Reach out consistently — clients often won't ask for what they need, so you bring it to them
c. Congratulate clients when they hit milestones
d. Encourage and re-engage clients who fall behind

2. Onboarding:
a. Onboard new clients into the program
b. Set up their GHL account and get them fully started
c. Make them feel welcomed and clear on next steps from day one

3. 6-Week Accelerator Support:
a. Ensure clients show up each week
b. Make sure they have the right information to complete the work
c. Coach them through each stage of the accelerator — think of yourself as their guide, not just their rep

4. Issue Resolution:
a. You are not responsible for fixing technical or program issues, but you are responsible for identifying them and getting the right tea ---------- mber to resolve them quickly
b. Be the client's advocate internally

Who You Are:
> You genuinely care about people and their success — this isn't just a job task, it's a personality trait
> You get to know each client personally and advocate on their behalf
> You're proactive, not reactive — you follow through without being asked

Skills:
+ Outstanding communication — warm, clear, and consistent
+ Highly organized with strong follow-through
+ Comfortable working across Email, SMS/Text, and Zoom
+ Able to manage multiple clients and timelines simultaneously

A Note on This Role:
This is a part-time role. Also, this is a new program, which means the communication systems and workflows are still being built. You'll play a key role in helping shape how client communication runs. If you thrive in a building environment and enjoy creating structure, this is a great opportunity.

Please answer the following when you apply:
1. Tell us about a time you proactively reached out to a client or customer before they knew they needed help. What happened and what was the outcome?
2. How do you personally stay organized when managing multiple clients or projects with different timelines? Walk us through your system.
3. This role requires a lot of heart — you'll be celebrating wins and nudging people who are falling behind. How do you naturally show up for people, and why does that matter to you?
4. Is $5/hr acceptable for you?