Collections Specialist (Payment Recovery) – Credit Repair Company

***ONLY APPLY IF YOU HAVE THE FOLLOWING REQUIREMENTS***
You have previous collections or payment recovery experience
You have successfully recovered overdue payments from clients
You are comfortable speaking with U.S.-based clients over the phone
You have experience handling payment objections and difficult conversations
You are comfortable working toward daily activity targets and monthly recovery KPIs
You can make 100+ follow-up calls per day when needed

We are looking for an experienced Collections Specialist to join our growing U.S.-based credit repair company.
Your primary responsibility will be to recover missed or failed client payments, communicate with clients professionally, and help bring accounts back into good standing.
This role requires someone who understands collections psychology, objection handling, persistence, and performance metrics.
This is not a beginner position. We are looking for someone with previous collections or payment recovery experience who is comfortable working toward monthly targets and KPIs.

About Our Company
We are a fast-growing U.S.-based credit repair company that helps clients repair, build, and leverage their credit to improve their financial future.
Our company is performance-driven and systems-focused, and we are building a team of professionals who take ownership of their roles and consistently deliver results.

Responsibilities
• Contact clients with failed, declined, or overdue payments
 • Follow up with clients via phone, SMS, and email
 • Resolve payment issues and guide clients toward payment solutions
 • Update payment methods and process payment retries
 • Set up payment arrangements when necessary
 • Maintain organized notes inside the CRM
 • Follow up consistently until accounts are resolved
 • Maintain professionalism while still being results-driven

Key Performance Indicators (KPIs)
This role is performance-based, and success will be measured through results such as:
• Total revenue recovered from delinquent accounts
 • Payment recovery rate
 • Number of successful payment resolutions
 • Consistent follow-up with delinquent clients
 • Maintaining client retention after payment recovery

Requirements
You must have previous experience in collections or payment recovery.
Examples of relevant experience include:
• Collections agent
 • Loan collections
 • Credit card collections
 • Accounts receivable collections
 • Subscription payment recovery
Additional requirements:
• Strong English communication skills
 • Comfortable speaking with U.S.-based clients
 • Experience handling payment objections
 • Organized and disciplined with follow-ups
 • Comfortable working toward KPIs and performance targets

Compensation
$6 – $8 per hour (depending on experience)
 + performance bonuses
This is a performance-driven role, and additional bonuses are available based on collections performance and meeting monthly targets.
Top performers will have opportunities for long-term growth within the company.

To Apply
Please include the following in your application:
A short video introduction of yourself
A summary of your collections experience
The largest monthly amount you have collected in a previous role

Your expected hourly rate
Applications that do not include this information may not be considered.

Important
At the top of your application, please write the word:
RECOVERY
This helps us confirm that you read the full job description.