Amazon FBA Reimbursement Specialist (Full-Time, Remote)

We are hiring a full-time Amazon FBA Reimbursement Specialist to join a growing e-commerce operation. You will be using our proprietary software tool that automatically identifies FBA discrepancies (lost inventory, damaged items, overcharged fees, missing inbound shipments) and generates pre-written case text. Your job is to review flagged discrepancies, verify accuracy, and submit cases through Amazon Seller Central.
This is NOT a copy-paste data entry job. You need real experience navigating Seller Central, understanding FBA fee structures, and knowing how Amazon’s reimbursement process works. Please include the word PINEAPPLE in your application. Our tool does the heavy lifting on identification, but you are the quality control and the person filing the cases.

WHAT YOU WILL DO:

• Log into our reimbursement platform daily and review auto-flagged discrepancies
• Verify each discrepancy against Seller Central reports before submitting
• Copy pre-built case text from our tool and submit cases in Seller Central
• Track case IDs, outcomes, and reimbursement amounts in our system
• Escalate denied cases with supporting documentation where appropriate
• Provide weekly summary reports on cases filed, approved, denied, and pending
• Manage multiple seller accounts (starting with one, scaling to 15–25 over time)

REQUIREMENTS:

• Minimum 1 year hands-on experience with Amazon Seller Central
• Direct experience filing FBA reimbursement cases (not just familiar with the concept)
• Understanding of FBA fee types: referral fees, fulfillment fees, storage fees, removal fees
• Familiarity with key Seller Central reports: Inventory Adjustments, Manage FBA Shipments, Reimbursements Report, Payments
• Strong attention to detail and ability to follow SOPs consistently
• Reliable internet connection and a quiet workspace
• Available to work 40 hours/week during US Eastern time overlap (at least 4–6 hours of overlap daily)

NICE TO HAVE:

• Experience with reimbursement tools or services (GETIDA, Refund Genie, Sellerboard, etc.)
• Experience managing multiple Amazon seller accounts
• Familiarity with Amazon SP-API or third-party analytics tools

WHAT WE OFFER:

• Stable full-time position with long-term growth potential
• Proprietary software that eliminates manual report pulling and discrepancy hunting
• Clear SOPs and training — you will not be guessing what to do
• Performance bonuses based on reimbursement recovery rates
• Monthly payment via Wise (no delays, no hassle)
• Opportunity to grow into a team lead role as we scale

HOW TO APPLY:

Do NOT use the OnlineJobs.ph application button. Instead, apply using this Google Form:
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Applications submitted through OnlineJobs.ph messaging will not be reviewed. The Google Form is how we filter for qualified candidates. If you can’t follow this instruction, this role is not a good fit.

We review applications within 48 hours. Qualified candidates will be invited to a paid test task ($20) before a final interview.
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