Remote Billing Specialist

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About the Opportunity

We are hiring a Remote Billing Specialist to join our growing our team. This is a long-term, stable position with room to grow for someone who thrives on structured work, clear processes, and operational accuracy.

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Role Summary

As a Billing Specialist, you will work directly with a U.S. operations team to review completed fire protection service jobs, prepare and send customer invoices, support accounts receivable functions, and maintain compliance documentation. This role is ideal for detail-oriented professionals who value accuracy and enjoy keeping systems organized and running smoothly.

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Key Responsibilities

Billing & Job Review

* Review completed inspection and repair jobs in ServiceTrade for accuracy and completeness
* Verify technician clock-in/clock-out times and resolve any discrepancies
* Review technician inspection reports prior to billing to ensure quality and compliance
* Complete jobs and send customer invoices within 48 hours of job completion
* Upload invoices to vendor portals as required by client agreements

Accounts Receivable Support

* Assist with accounts receivable (AR) tracking and follow-up
* Send monthly customer statements and follow up on outstanding balances
* Track and report monthly revenue metrics

Compliance & Documentation

* Upload repair invoices to The Compliance Engine and city portals to clear deficiencies
* Maintain vendor compliance websites and ensure all documentation is current
* Process recurring monthly invoices for service contracts

Operations Support

* Coordinate with dispatchers to reschedule jobs when needed
* Communicate with technicians and office staff to resolve documentation gaps
* Ensure all job documentation is accurate and complete before billing

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Required Qualifications

* Strong proficiency in Microsoft Excel and Microsoft Word
* Excellent attention to detail and accuracy in data entry and review
* Strong organizational skills with the ability to manage multiple tasks and deadlines
* Good written English communication skills
* Ability to follow established systems, processes, and standard operating procedures
* Reliable internet connection and a professional home office setup

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Preferred Skills (Nice-to-Have)

* Experience with ServiceTrade or similar field service management software
* Background in service industries such as fire protection, HVAC, plumbing, or electrical
* Prior experience with billing, invoicing, or accounts receivable processes
* Familiarity with compliance portals (e.g., The Compliance Engine)
* Experience uploading documents to vendor portals

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Tools & Software

You should be comfortable working with or learning:
ServiceTrade (field service management), Microsoft Excel & Word, The Compliance Engine (compliance portal), vendor portals, and standard email/communication tools.

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Work Schedule & Compensation

* Schedule: Full-time, Monday–Friday (U.S. business hours alignment required)
* Location: Fully remote – work from home
* Compensation: $550/month (competitive, with opportunity to grow)
* Engagement: Long-term position with stability and career growth potential

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MANDATORY APPLICATION REQUIREMENTS

**IMPORTANT: Applications missing ANY of the requirements below will NOT be reviewed or shortlisted.**
Following instructions is the first test of your candidacy.

1. Updated Resume/CV in PDF Format

Submit your most current resume or CV saved as a PDF. Ensure it clearly reflects your billing, invoicing, or accounts receivable experience.

2. Short Video Introduction (1–2 Minutes)

Record a brief video (1–2 minutes) addressing the following:

* Who you are and your professional background
* Your experience with billing, invoicing, or accounts receivable
* Your experience using Excel or similar tools
* Why you are interested in this role and what makes you a great fit

**Note: Applications without a video introduction will not be considered.**