Customer Support Assistant - Call Handling Focus

Monster Group (UK) Ltd is a thriving UK-based online retailer offering a diverse range of high-quality, great-value products to customers worldwide. We are looking for our next “Monster” to join our growing team and help deliver customer service that is truly out of this world.

This is a fully remote position based in the Philippines, offering an exciting opportunity to work with a successful British ecommerce company.

You will be required to log in remotely and work during UK office hours (Monday–Friday, 8:00am–5:30pm GMT) to maintain clear communication with the team. Occasional weekend work may be required.

Key Responsibilities
-Respond to customer queries via email, ticketing systems, and phone calls in a friendly and professional manner
-Confidently and creatively resolve customer issues across a wide range of products within agreed timescales
-Send invoices and provide relevant information to customers
-Liaise with courier companies and use online portals to resolve delivery-related queries
-Dispatch orders and ensure online marketplaces remain up to date
-Answer marketplace enquiries and monitor customer feedback
-Maintain accurate records and follow internal processes to support smooth daily operations

Requirements
-Previous experience in customer support within an ecommerce company
-Confident using IT tools such as Google Sheets, Excel, CRM systems, and other digital platforms
-Experience with marketplaces such as Magento, Amazon, and eBay is a strong advantage
-Excellent English communication skills (written and verbal)
-Friendly, professional, and discreet when handling company and customer information
-Highly organized with exceptional attention to detail
-Ability to multitask and manage multiple priorities effectively

If you are reliable, detail-oriented, and comfortable working UK hours from the Philippines, we would love to hear from you. Join us and become part of a dynamic and supportive ecommerce team!