Customer Service & Dispatcher Virtual Assistant

Icon Group (Icon Transit LLC & Icon Tradings Co)

???? Remote – Philippines
???? Salary: $600 / month
???? Full-Time – US Eastern Time (Night Shift in PH)

About Icon Group

Icon Group is a U.S.-based business group operating two growing companies:

???? Icon Transit LLC – A Non-Emergency Medical Transportation (NEMT) company providing transportation services for healthcare patients.

???? Icon Tradings Co – A vehicle dealership helping customers buy quality used vehicles.

Our companies are growing quickly, and we are building a high-performing remote operations team in the Philippines to support customer communication, dispatch coordination, and lead follow-up.

We are looking for a professional, organized, and reliable Virtual Assistant who can confidently handle calls, respond to CRM inquiries, and assist with daily operations.

???? Position Overview

This role combines:

• Customer Service
• Dispatcher Support
• CRM Management
• Sales Lead Follow-Up

You will be one of the frontline representatives of Icon Group, communicating directly with customers and helping ensure smooth operations.

???? Core Responsibilities

Customer Service

• Answer inbound calls from customers
• Respond to CRM inquiries and messages
• Provide professional customer support
• Assist customers with bookings and information

Dispatcher Support (Icon Transit)

• Monitor trip requests and ride schedules
• Communicate with drivers regarding trips
• Confirm trip details and updates
• Assist dispatch team with coordination

Sales Lead Follow-Up (Icon Tradings Co)

• Call back vehicle sales leads from CRM
• Follow up with prospects about available vehicles
• Schedule appointments with potential buyers

CRM & Administrative Tasks

• Update customer records in CRM
• Document all communications
• Maintain organized notes and logs

? Requirements

• Must be located in the Philippines
• Excellent spoken and written English
• Experience in customer service or call handling
• Comfortable handling both inbound and outbound calls
• Experience using CRM systems
• Reliable high-speed internet
• Quiet work environment
• Strong organization and multitasking skills

? Preferred Experience (Bonus)

• Dispatching experience (transportation / logistics / NEMT)
• Car dealership lead follow-up experience
• Familiarity with CRM platforms
• Experience with call center environments

???? Compensation

Monthly Salary: $600 USD
Performance review after 60 days
Potential opportunities for:

• Pay increase
• Long-term position
• Expanded responsibilities

???? Work Schedule

Monday – Friday
US Eastern Time (Night shift in Philippines)

???? Important Instructions (Application Filter)

To make sure applicants read the full job description, please include the following in your application:

1?? Start your application with the phrase:
“Icon Group VA Application”

2?? Include a 1–2 minute voice recording introducing yourself

3?? Answer these 3 questions:

1. What experience do you have handling inbound phone calls?
2. What CRM systems have you used before?
3. Why should we hire you for this position?

Applications missing these requirements will not be reviewed.

???? What We Are Looking For

Someone who is:

? Professional
? Reliable
? Organized
? Confident on the phone
? Comfortable speaking with U.S. customers

We are building a long-term remote team, and the right candidate may grow with the company.

Company:
Icon Group
Icon Transit LLC | Icon Tradings Co