Virtual Customer Service Lead (Part-Time)

We are hiring a Customer Service Lead for a part-time remote role (15–20 hours per week), with potential to grow into full-time (40 hours per week).

Please apply only if you meet ALL required qualifications below.

Schedule Requirement
Must be available:
* Monday–Friday, between 9:00 AM – 5:00 PM PST
* Occasional weekend availability if needed
* Compensation: $4.50 per hour (non-negotiable)

Required Qualifications (Mandatory)
* Minimum 4 years of Customer Service experience
* Minimum 1 year of formal Team Lead or Supervisory experience
* Experience managing or guiding a team
* Strong written and verbal English communication
* Strong Microsoft Word and Excel skills
* Reliable high-speed internet and electricity backup
* Ability to work independently without supervision

Applications that do not meet the required experience will not be considered.

Key Responsibilities
* Lead and support the customer service team
* Assist the Programs Manager with daily operational tasks
* Handle client communications (email and phone)
* Manage escalations and resolve client concerns
* Perform administrative and clerical duties

How to Apply (Follow All Instructions Carefully)
Subject Line: Virtual Customer Service Lead – [Your Full Name]
Include the following:
1. Updated resume/CV (PDF format)
2. One paragraph explaining why you are qualified for this role
3. One paragraph describing how you handle a frustrated client

Confirm:
4. You can work between 9 AM–5 PM PST
5. You accept the $4.50/hour rate

Incomplete applications will not be reviewed.
A video interview is required for shortlisted candidates.