Intake Specialist/Case Manager

REMOTE VIRTUAL LEGAL ASSISTANT
US PERSONAL INJURY LAW FIRM (EASTERN TIME)

Hours: 9:00 AM – 5:00 PM EST, Monday–Friday
Compensation: $8–10/hour based on experience and trial performance
Start Date: Within 2–4 weeks (paid trial required)

THE OPPORTUNITY
We are a fast-growing U.S.-based personal injury law firm seeking a focused, reliable, and highly organized Virtual Legal Assistant to support our intake and case management operations.

This role is ideal for someone who thrives in a structured environment, communicates confidently with U.S. clients, and understands the urgency and sensitivity involved in injury cases. You will be a key part of ensuring potential and active clients receive clear communication, timely follow-up, and a professional experience from first contact through case progression.

If you are proactive, detail-oriented, and take ownership of your work — we encourage you to apply.

WHAT WE DO
Our firm represents individuals injured due to a ---------- and negligence. We focus exclusively on personal injury matters.

Our priority is strong client communication, organized systems, and efficient case handling. We value accountability, consistency, and continuous process improvement.

THE ROLE
Initial Responsibilities:
• Serve as the first point of contact for incoming calls and inquiries
• Conduct client intake using structured questionnaires
• Schedule consultations and send calendar confirmations
• Organize and manage email inboxes
• Review upcoming calendars to ensure files are complete prior to meetings
• Prepare intake summaries for attorney review
• Send follow-up communications to prospective and active clients
• Coordinate scheduling links and reminders

Additional Responsibilities May Include:
• Drafting client correspondence
• Communicating with medical providers, insurance adjusters, and other legal offices
• Organizing digital case files
• Updating CRM systems
• Assisting with document preparation
• Supporting workflow automations

TOOLS YOU WILL USE
Microsoft Office
Zoom
Google Workspace
CRM / Case Management Software
Zoom Phone or similar VOIP system

Experience with MyCase and Case Status.

REQUIRED QUALIFICATIONS
• Minimum 1 year experience working with a U.S.-based law firm (personal injury experience preferred)
• Strong written and verbal English communication skills
• Comfortable speaking with U.S. clients by phone
• Highly organized and detail-oriented
• Able to work EST hours consistently
• Strong sense of confidentiality and professionalism
• Self-motivated and able to work without micromanagement

WHAT YOU CAN EXPECT FROM US
• Clear systems and training
• Direct communication and feedback
• Long-term growth opportunity for the right candidate
• A professional and respectful work environment
• Performance-based pay increases

We value competence, accountability, and strong communication.

HOW TO APPLY

If the above piques you interest, then let’s get the ball rolling. Submit the following to ---------- the following:
1. Resume
2. 2 Professional References
3. Short writing sample (2–3 paragraphs):

Describe a challenging work situation you handled and how you resolved it.

To confirm you read this posting carefully, please use the subject line Bank on Green.
Only qualified applicants will be contacted for a Zoom interview.