B2B SaaS - Customer Support Specialist

About Us
---------- is a SaaS platform helping real estate professionals streamline scheduling, reservations, and communication for property photography. With 200+ clients and growing, we’re building a support-first culture to match our fast growth.

The Role
We’re looking for a Customer Support Specialist with SaaS B2B experience to provide chat-first support to our clients. Most of your work will be in chat and email, but you should also feel comfortable hopping on quick calls when needed.

What You’ll Do
- Handle customer support via chat and email (with some calls).
- Troubleshoot issues using PostHog and escalate when needed.
- Manage tickets in Pylon, submit dev requests in Jira, and track docs in ClickUp.
- Guide customers through onboarding and product use.
- Work closely with our product and dev teams to deliver fast resolutions.

What We’re Looking For
- 2+ years of support experience (SaaS B2B strongly preferred).
Excellent English communication (written + spoken).
- Comfortable with chat, email, and quick calls.
- Experience with Pylon, Jira, ClickUp, or similar tools a plus.
- Comfortable learning tools like PostHog to identify and address client issues.
- Must be available permanently during US business hours.
Bonus if you have experience in real estate or photography SaaS.

If you’re interested in this role, please complete our application form: ----------