Senior GoHighLevel Agency Operator — Full Time Remote

WHO WE ARE
Revenue Doctor is a fast-growing technology automation agency headquartered in Texas, United States. We are founded and led by a physician, Harvard Business School AI certificate holder, and healthcare Chief Information Officer. We build done-for-you revenue recovery and lead generation systems for small businesses using GoHighLevel as our core platform.
Our clients are primarily trades businesses — HVAC, roofing, plumbing, electrical, and security companies — and we are rapidly expanding into property management, real estate, medical practices, and professional services across the United States.
We are not a typical marketing agency. We are a precision automation firm that diagnoses revenue leaks and prescribes systems that fix them permanently. We are building one of the most sophisticated GoHighLevel agency operations in the United States and we are looking for one exceptional operator who wants to grow with us from the ground floor into a senior leadership role as we scale aggressively over the next 12 to 24 months.
This is not a small side project. This is a serious, well-funded agency with significant investment behind it, a growing client roster, and an aggressive expansion roadmap. If you want to be part of building something significant from the inside — this is your opportunity.

THE ROLE
You will be our primary GoHighLevel Agency Operator responsible for building, managing, and continuously optimizing our entire client portfolio inside GoHighLevel. You are not a virtual assistant doing basic tasks. You are a technical expert who owns our platform operations completely.
You will work directly with the founder and report only to him. You will have significant autonomy and significant responsibility. You will be the operational backbone of Revenue Doctor and as we grow your role will grow with us into a Director of Operations position overseeing a team of operators, specialists, and virtual assistants.
This role requires someone who does not need hand-holding, does not wait to be told what to do, proactively identifies problems before they become client issues, and holds themselves to an extraordinarily high standard of technical excellence and professional communication.

PRIMARY RESPONSIBILITIES
Agency Platform Management
— Manage our GoHighLevel agency account and all client sub-accounts on a daily basis
— Monitor all client automations weekly and resolve errors immediately before they impact client results
— Maintain complete system integrity across all sub-accounts at all times
— Proactively identify automation failures, workflow errors, and platform issues before clients ever notice them
— Manage Twilio phone numbers across all client accounts including provisioning, troubleshooting, and optimization
— Maintain A2P 10DLC registration compliance across all client SMS sending accounts
— Configure and maintain TCPA compliant opt-out handling across all automations at all times
Client Onboarding and Setup
— Clone our master snapshot and fully onboard new clients within 24 hours of contract signing
— Complete our post-clone checklist for every new client with zero errors before going live
— Provision new local Twilio phone numbers for each client with correct regional area codes
— Configure business hours, after hours automations, and all client specific variables precisely
— Insert and test Google review links for each client before go-live confirmation
— Conduct complete end-to-end testing of every automation before any client account goes live
— Send professional onboarding summary to every new client within 24 hours of setup completion
— Connect and verify Google Business Profile integration for each client during onboarding
Automation and Workflow Management
— Build, test, and optimize GoHighLevel workflows at an advanced level including complex branching logic
— Manage missed call text-back automations, after hours automations, and inbound SMS welcome flows
— Operate review request automation with positive and negative gating and routing for all clients
— Manage appointment reminder sequences including 24-hour, 1-hour, and no-show follow-up workflows
— Build and deploy quarterly reactivation campaigns against segmented past customer lists
— Maintain and optimize multi-touch email and SMS follow-up sequences for all clients
— Monitor and maintain our 72-hour response rate tracking architecture and KPI counter logic
— Build new workflows and automations as our service offerings expand into new verticals
Lead Generation and Outreach Support
— Build and manage ---------- prospect lists for cold outreach campaigns across multiple industries
— Load and monitor cold email sequences inside GoHighLevel for prospect pipeline management
— Monitor all prospect reply inboxes and flag qualified responses within 2 hours every business day
— Send pre-qualification emails to interested prospects using approved templates immediately upon reply
— Move prospects through pipeline stages accurately and maintain clean CRM data at all times
— Support Facebook Lead Ads integration and monitor lead flow into GoHighLevel pipelines
— Support Google Local Services Ads lead flow monitoring and pipeline management
— Manage Nextdoor business presence and community engagement for applicable clients
Reporting and Client Retention
— Pull complete performance data from GoHighLevel for every client account by the 1st of each month
— Build detailed monthly performance reports using our standard template by the 3rd of each month
— Deliver all approved monthly reports to clients by the 5th of each month without exception
— Maintain the custom reporting dashboard for every client account with accurate KPI data at all times
— Track and report all eight core metrics — total calls received, missed calls captured, leads responded within 72 hours, appointments booked, 72-hour response rate, reviews requested, reviews received, and current Google rating
— Identify client performance trends and surface optimization opportunities proactively
— Prepare monthly check-in call briefing notes for the founder before every client call
Technology and Integration Management
— Manage GoHighLevel integrations with Google Business Profile, Facebook Ads, Stripe, and Twilio
— Build and maintain Zapier workflows connecting GoHighLevel with client job management software including ServiceTitan, Jobber, and Housecall Pro
— Configure and test webhook integrations between GoHighLevel and third party platforms
— Troubleshoot API and integration failures quickly and independently
— Stay current with GoHighLevel platform updates, new features, and best practices
— Evaluate and recommend new GoHighLevel features or third party integrations that enhance our service
— Document all system architecture, integration logic, and workflow structures for internal reference
Quality Assurance and Compliance
— Complete the post-clone checklist for every new client account with sign-off before go-live
— Conduct weekly automation health checks across all client accounts without exception
— Maintain full TCPA compliance for all SMS automations across all client accounts at all times
— Ensure A2P 10DLC registration is current and compliant for all SMS sending numbers
— Document and maintain standard operating procedures for all repetitive operational tasks
— Flag any compliance risks, platform issues, or client concerns to the founder immediately

REQUIRED QUALIFICATIONS — NON-NEGOTIABLE
Applications that do not meet these requirements will not be considered. We are not training beginners. We are hiring an expert.
GoHighLevel Experience
— Minimum 3 years of hands-on GoHighLevel experience not including time spent only watching tutorials
— Must have worked directly with a GoHighLevel agency or reseller managing multiple client sub-accounts simultaneously
— Deep expert level knowledge of GoHighLevel SaaS mode and agency sub-account architecture
— Expert level workflow and automation builder — must be able to build complex branching logic without assistance
— Expert level snapshot creation and management — must build, clone, and troubleshoot snapshots independently
— Complete mastery of Twilio integration inside GoHighLevel including number provisioning, SMS configuration, and troubleshooting
— Completed A2P 10DLC registration for at least two GoHighLevel agency clients previously
— Expert level pipeline management and CRM configuration
— Advanced GoHighLevel reporting and custom dashboard configuration experience
— Experience with GoHighLevel calendar and appointment automation systems
— Ability to troubleshoot any GoHighLevel issue independently without escalating basic problems
Technical Platform Experience
— ---------- — prospect list building, filtering, and export experience required
— Stripe — payment configuration and GoHighLevel Stripe integration experience required
— Zapier — ability to build and maintain multi-step zaps connecting GoHighLevel to external platforms
— Facebook Business Manager and Facebook Lead Ads integration with ---------- required
— Google Business Profile management and GoHighLevel GBP integration experience required
— Google Ads or Google Local Services Ads experience strongly preferred
— ServiceTitan, Jobber, or Housecall Pro integration experience strongly preferred
Professional Requirements
— Exceptional written English communication skills — you communicate directly with clients and the founder daily
— Available to work US Central Time business hours — 8am to 5pm Monday through Friday minimum
— Ability to respond to urgent client issues outside business hours when necessary
— Extremely detail-oriented — zero tolerance for errors in any client-facing work
— Proactive problem-solver who identifies and resolves issues before being asked
— Strong ability to manage multiple client accounts simultaneously without dropping anything
— Experience using Loom or similar screen recording tools for documentation and client communication
— Reliable high-speed internet — minimum 25 Mbps upload and download
— Dedicated professional workspace with minimal background noise

HIGHLY PREFERRED QUALIFICATIONS
— Experience building GoHighLevel systems specifically for trades businesses — HVAC, roofing, plumbing, electrical, or security companies
— Experience managing GoHighLevel agencies with 10 or more active client sub-accounts simultaneously
— GoHighLevel certification or documented advanced training completion
— Experience building GoHighLevel white label configurations for agency reselling
— Experience with Facebook Ads campaign creation and optimization beyond just lead flow management
— Experience with Google Local Services Ads setup and the Google Guaranteed verification process
— SEO and Google Business Profile optimization experience with documented ranking results
— Experience with Nextdoor Business advertising platform
— Basic HTML and CSS knowledge for landing page customization inside GoHighLevel
— Experience with DataAxle, Melissa Data, or similar consumer data providers for targeted list building
— Prior experience supporting an agency scaling from 5 clients to 20 plus clients
— Experience creating standard operating procedure documentation for agency operations
— Experience training or supervising junior GoHighLevel operators or virtual assistants