Remote Office Administrator / Client Experience Coordinator

???? Remote Office Administrator / Client Experience Coordinator

Marvelous Gardens, Inc. (Texas, USA)
Full-Time | Remote | Night Shift (US Central Time)

About Us

Marvelous Gardens is a growing $3M lawn and landscape company based in Texas, USA. We specialize in lawn maintenance, landscape design/build, irrigation, and plant health services.

We are seeking a professional, reliable, and highly organized tea ---------- mber in the Philippines to become the first voice and first impression of our company.

This is a long-term opportunity with a stable, growth-oriented US company.

Work Schedule

Full-time

Must work during US Central Time business hours (Texas time)

Night shift (Philippine time)

Stable high-speed internet required

Backup power and/or backup internet strongly preferred

Quiet, professional home workspace required

Position Overview

This is not a basic receptionist role.

You will serve as our Client Experience Coordinator, handling new leads, supporting operations, assisting with estimating preparation, and helping manage marketing and administrative systems.

You must be confident communicating with American homeowners and able to represent our company professionally at all times.

Core Responsibilities
???? Client Communication

Answer inbound calls from US homeowners

Schedule estimates and service appointments

Follow up with new leads

Handle client questions regarding services and billing

Maintain professional and confident phone presence

???? Estimating & Property Support

Use Google Maps to outline and measure properties

Prepare property data for estimating team

Enter accurate customer information into CRM

???? Systems & Software

Service Autopilot (HUGE plus)

CRM and scheduling platforms

Google Workspace / Microsoft Office

Maintain organized digital records

???? Marketing & AI Support

Assist with social media posting (Facebook, Instagram)

Draft client emails and follow-ups

Use ChatGPT and AI tools to assist with content

Help manage online reviews and reputation

???? Administrative Support

Assist with invoicing

Track payments

Maintain organized client records

Monitor and track leads and follow-ups

Required Qualifications

? Excellent spoken and written English
? Professional, confident phone communication skills
? Strong organizational skills
? Detail-oriented and proactive
? Comfortable with technology and learning new systems
? Stable high-speed internet (minimum 50 Mbps recommended)
? Quiet and professional home workspace

Preferred Qualifications (Highly Valued)

? Minimum 2 years of US-based client service experience
? Experience working night shift
? Experience in the home service industry (landscaping, HVAC, roofing, plumbing, pest control, etc.)
? Service Autopilot experience
? CRM or scheduling software experience
? Social media marketing experience
? QuickBooks familiarity

Ideal Candidate Traits

Professional and mature

Calm under pressure

Confident speaking with American homeowners

Takes ownership of responsibilities

Proactive problem-solver

Long-term career mindset

Compensation

Competitive salary based on experience

Performance-based growth opportunities

Stable, long-term employment

Opportunity for expanded responsibilities as company grows

Application Instructions

Please submit:

Resume

2–3 minute video introduction (in English)

Screenshot of internet speed test

Short paragraph explaining why you are a strong fit

Subject Line: Marvelous Gardens – Remote Office Administrator Application