Phone Receptionist / Patient Resource Coordinator

Organization Overview

The National Pancreatic Cancer Foundation (NPCF) is a nonprofit cancer organization dedicated to providing resources, education, and support services to pancreatic cancer patients and their families throughout the United States. We are often the first point of contact for individuals navigating one of the most difficult times in their lives. Compassion, professionalism, and accuracy are essential in this role.

Position Summary

The Receptionist / Patient Resource Coordinator serves as the first voice and primary contact for callers seeking information, support, and guidance. This individual will professionally manage incoming calls, provide accurate resource information, route calls appropriately, and ensure each caller is treated with empathy and respect.

“You are often the first voice someone hears - compassion matters.”

A medical background is a plus, particularly experience in oncology, patient navigation, healthcare administration, or medical front office environments.

Key Responsibilities
Call Management & Communication

Answer incoming calls promptly and professionally using the approved organizational greeting

Provide information regarding organizational resources, clinical trials listings, and support services

Assist donors with processing credit card donations over the phone and provide mailing information for mailed contributions

Transfer calls accurately to appropriate staff members, including leadership, integrative therapies, and grief support contacts

Provide compassionate, patient-centered communication to individuals affected by cancer

Listen actively and respond with empathy to patients, caregivers, and family members

Guide callers to appropriate support resources and educational materials

Maintain confidentiality and professionalism at all times


Administrative Support

Maintain accurate message logs and call documentation

Keep contact information and resource links readily accessible