Tech Team Manager (Client Operations & Systems Support)

HOW TO APPLY
Submit your resume directly to ----------


Full-Time | Remote | EST Business Hours

We are seeking a highly organized and client-focused Tech Team Manager to support our growing operations team. This role is ideal for someone who combines strong technical troubleshooting abilities with excellent communication and leadership skills.

The ideal candidate is proactive, solutions-oriented, comfortable leading trainings and client interactions, and capable of managing systems, workflows, and operational processes across multiple teams and platforms.

This is a fast-paced role that requires both technical confidence and strong people skills.

Key Responsibilities
- Manage and oversee daily operational workflows and internal systems
- Conduct client onboarding sessions and software/tool trainings
- Provide client support and troubleshoot technical issues across multiple platforms
- Perform operational audits and identify workflow improvements
- Coordinate with internal teams to ensure smooth system operations and communication
- Maintain organization across projects, processes, and documentation
- Assist with process optimization and implementation of operational improvements
- Support leadership with reporting, accountability tracking, and task management
- Serve as a reliable point of contact for client communication and support

Qualifications
- Strong experience in client-facing support and communication
- Comfortable leading Zoom trainings and walkthrough calls
- Excellent troubleshooting and problem-solving abilities
- Highly organized with strong attention to detail
- Ability to manage multiple priorities and workflows independently
- Strong written and verbal English communication skills
- Leadership or team coordination experience preferred
- Experience with CRM systems, project management tools, and operational platforms
- DevOps, API integrations, or development experience is a strong plus
- Ability to work during EST business hours

Ideal Candidate Traits
- Confident communicator
- Process-driven and organized
- Technically curious and resourceful
- Proactive and dependable
- Calm under pressure and solution-oriented
- Comfortable working in a fast-paced remote environment