TEAM LEADER FOR SALES AND MARKETING CAMPAIGN

Urgently Hiring for Project-Based TLs for online advertising campaign

DUTIES & RESPONSIBILITIES:
• Responsible for people development and alignment of goals to meet client objectives
• Responsible for meeting attrition targets and for uplifting morale and motivation of direct reports
• Responsible for managing the performance of a group of call center representatives providing coaching and feedback, documenting results, counseling and mentoring, and delegation of work whenever necessary
• Responsible for intraday and daily performance monitoring of a group of call center representatives or of a particular shift on the operations floor.
• Responsible for completing client training and maintaining sufficient knowledge on all related continuous education
• Responsible for supporting workforce required staffing levels to meet client service level requirements
• Responsible for taking escalation of calls or requirements for supervisory assistance or support in resolving end user issues. Serves as a subject matter expert on client specific program.
• Responsible for managing team meetings and participating in operations leadership meetings
• Responsible for communicating to call center representatives any new requirements, changes, updates on all support related information as well as company information.
• Responsible for use and training of call center tools related to performance monitoring and tracking.
• Responsible for assisting in resolving conflict, issues related to payroll and other concerns.

REQUIREMENTS:
• At least 1-2 years experience as a Team Leader in a call center environment preferably for a Outbound Sales/ Cold Calling
• Excellent English written and oral communication skills.
• Candidate must be finished with at least 2 years of any Bachelor's/College Degree
• Applicant must be amenable to shifting, graveyard shift and 4/11 schedule.
• Applicant must be willing to work in Fairview

Our office is located at 37 A Regalado Avenue, Fairview Quezon City
Contact us at Telephone #: 63 282-7830 , Smart: 63 9280717155 ; Globe: 63 9951494838.
We are available 9am to 5pm Monday to Friday.