HIPAA-Certified Cold Caller VA

Our client is launching a small pilot program to revive Inspira’s “Not Taken Under Care”
(N-TUC) leads stored in SmartMD. These are previously warm PACE prospects who did not
enroll. The purpose of the calls is not to sell, but to conduct CMS-compliant, supportive “Care
Calls” to check in, re-open communication, and route interested individuals back to enrollment if
they request help.

The VA will operate under strict HIPAA and CMS marketing compliance guidelines, ensuring
calls are framed as general outreach/education and not enrollment steering. This pilot may
expand across additional PACE organizations if successful.

This role aligns primarily with:

- Cold Calling / Outbound Sales Support
- Healthcare Virtual Assistant
- HIPAA-Certified Administrative Support

Responsibilities:

- Conduct outbound “Care Calls” to N-TUC leads using CMS-safe scripting
- Clearly communicate supportive, non-sales intent
- Follow strict opt-out and “do not contact” protocols (1 no = stop future calls)
- Document call outcomes accurately inside SmartMD (or designated CRM)
- Escalate interested individuals to enrollment team per protocol
- Flag compliance-sensitive scenarios immediately
- Maintain HIPAA-compliant handling of PHI at all times
- Participate in script training and quality assurance reviews
- Meet measurable outreach targets (calls per hour / weekly benchmarks TBD)

Requirements:

- HIPAA certification (preferred) or willingness to obtain immediately
- Prior experience in cold calling or outbound outreach
- Strong verbal communication skills with empathetic tone
- Experience in healthcare, Medicare, Medicaid, or PACE preferred
- Comfortable following strict scripts and compliance guardrails
- High attention to documentation accuracy
- Available to start immediately

Hours & Schedule:

- Pilot phase: 5–10 hours per week
- Flexible scheduling aligned with target call windows (likely business hours in client’s time
zone)
- Potential to expand hours if pilot scales across additional PACE organizations

Interested? Please apply on this link: ---------- .com/wellaware-apply