URGENT HIRING - Customer Success & Support Co-ordinator – UK SaaS (Remote, Philippines)

About Us

We are eTakeawayMax, a UK-based SaaS platform supporting 1,300+ restaurants and takeaways with:

Zero-commission online ordering

Branded websites & mobile apps

EPOS systems

Marketing tools

We help food businesses reduce reliance on high-commission platforms like Just Eat and Uber Eats and increase their profits.

We’ve been operating since 2012 and are growing steadily.

We are now hiring a Customer Success & Support Coordinator to support our Growth team.

Important: Who We Hire

We do not hire based on years of experience alone.

We hire for:

Attitude

Accountability

Ability to learn

Clear communication

Ownership mindset

Experience is helpful — but not required.

If you are organised, confident on the phone, and willing to learn quickly, we will train you.

What This Role Involves

This is a hybrid role combining:

Customer calls

Proactive follow-ups

Basic troubleshooting

CRM updates

Ticket coordination

Sales data collection

You will help ensure our customers feel supported and that no issue or opportunity is missed.

Responsibilities
Call Customers Daily

Call newly onboarded customers

Call existing customers to check satisfaction

Ask if they need help

Identify issues early

Coordinate internally until resolved

You must be comfortable speaking on the phone daily.

Handle Incoming Calls

Answer politely and professionally

Understand the issue

Log details clearly

Raise tickets when required

Learn Basic Troubleshooting

You will be trained to:

Fix simple account issues

Guide customers step-by-step

Escalate technical issues properly

CRM & Ticket Management

Update CRM daily

Raise support tickets clearly

Ensure no follow-up is missed

Maintain clean records

Sales Support (Data Collection)

Collect structured data such as:

Restaurant name

Address

Contact details

Google review count

Delivery platform presence

Working Hours

UK Hours: 9am–5pm (GMT/BST)

Full-time

Occasional flexibility required if tea ---------- mber is absent

You must be reliable during these hours.

We Are Looking For Someone Who:

Speaks clear, confident English

Is comfortable speaking to UK business owners

Takes ownership of problems

Does not wait to be told what to do

Stays calm under pressure

Learns systems quickly

Is organised and detail-oriented

Has stable internet and quiet workspace

This Role Is NOT For You If:

You dislike phone calls

You prefer chat/email-only work

You avoid accountability

You struggle with organisation

You cannot work UK hours consistently

Compensation

$600 – $800 per month (depending on ability, not just experience)

Performance-based bonuses available

Long-term, stable opportunity

Growth potential into senior roles

We reward performance and reliability.

Growth Opportunity

High performers can grow into:

Senior Customer Success

Operations Coordinator

Team Lead roles

We promote from within.

How to Apply

To apply, please send:

Your CV

A short Loom video (2–3 minutes) answering:

Why you are a good fit for this role

Why you are comfortable making daily calls

A situation where you took responsibility for solving a problem

Why you want to work UK hours

In the first line of your application, write:
“I take ownership.”

Applications without a Loom video will not be considered.

Send to: ----------
Subject: Customer Success – ETM