Female Bilingual customer service rep - Spanish and English

Key Responsibilities:
• Respond to customer inquiries via email, phone, chat, and social media in both English and Spanish.
• Schedule service appointments, manage bookings, and coordinate with technicians and clients.
• Assist with marketing efforts, such as creating bilingual content for social media, newsletters, and our website.
• Handle administrative duties, including data entry, invoice processing, and maintaining client records.
• Provide translation support for documents, promotional materials, and customer communications.
• Research and recommend new service providers, suppliers, or partnership opportunities.
• Monitor and report on customer feedback to improve service quality.


Requirements- :
• Fluency in English and Spanish (both written and spoken; native or near-native proficiency preferred).
• Proven experience as a virtual assistant or in customer service (1+ years preferred).
• Strong organizational skills with the ability to multitask in a fast-paced environment.
• Proficiency in tools like Google Workspace, Microsoft Office, Zoom, and CRM software (e.g., HubSpot or similar).
• Familiarity with home services or related industries is a plus.
• Excellent communication and interpersonal skills.
• Reliable internet connection and a quiet workspace for virtual meetings.
• Availability during business hours (MST timezone), with flexibility for evenings or weekends during peak seasons.

What We Offer:
• Flexible remote work schedule to fit your lifestyle.
• Opportunities for growth in a dynamic, customer-focused business.
• Training on our home services and tools.
• Potential for bonuses based on client satisfaction and business performance.
• A supportive team environment with a focus on work-life balance.