Hiring: Customer Service & Collections Specialist

We are currently seeking a dependable and motivated Customer Service & Collections Specialist to join our team. This role requires strong communication skills and the ability to professionally follow up with clients who have overdue loan payments.

The ideal candidate is ambitious, hardworking, eager to learn, and confident speaking with clients over the phone and through email.

Key Responsibilities:
Contact clients with unpaid or overdue loan balances
Follow up consistently to collect payments and resolve outstanding accounts
Communicate professionally and clearly via phone calls and email
Provide excellent customer service while handling sensitive situations
Negotiate payment arrangements when needed
Maintain accurate notes and records of client conversations
Ensure all communication reflects company standards and professionalism

Requirements:
Excellent written and spoken English skills
Strong interpersonal skills and confidence speaking on the phone
Experience in customer service, billing, or collections is a major advantage
Hardworking, reliable, and self-motivated
Able to handle difficult conversations calmly and respectfully
Fast learner with a positive attitude and strong work ethic
Organized, detail-oriented, and consistent with follow-up tasks
Must have a stable internet connection and a professional work environment

If youre reading this, start your application with "howdy" and send a short, friendly introduction video or voice message

Work Schedule
6 days per week
Must be available to work at least one weekend day
Consistent availability and reliability are required

What We Offer
Long-term opportunity with a growing company
Supportive team and training provided
Competitive pay based on experience
Potential performance-based bonuses and growth opportunities
Unlimited Overtime