Customer Success Manager (Remote) – Marketing Agency | $600 + Performance Bonus ($1,500+/month potential)

Customer Success Manager – Marketing Agency | $600 + Commission ($1,500+ Potential)

Hey — I’m Moe, founder of BYMOE Productions, a marketing agency based out of Boston. I built this company from scratch, went from $40K in debt to approaching seven figures in under a year, and now we serve ~40 local service businesses across the US. I’m not looking for someone who just wants a job. I’m looking for someone who wants to grow with me and eventually lead a team. If that’s you, keep reading.

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About the Company

BYMOE Productions helps local service businesses — contractors, auto shops, med spas, moving companies, PT clinics — generate clients through Instagram advertising and DM automation systems. Our clients stay because we get them real results, not because they’re locked into contracts. That means client experience is everything to us.

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The Role

You’ll be the primary point of contact for our clients after they onboard. Your job is to make sure every client feels supported, stays on track, and sees results. This is a relationship management role — not a sales role. You’ll be the person our clients trust, and the person I rely on to keep delivery running smoothly.

Day-to-day you’ll be responsible for:
• Managing all client communication (email, Slack, text, Zoom calls)
• Running and preparing for bi-monthly strategy check-in calls with US-based business owners
• Tracking client progress, campaign performance, and deliverable timelines
• Coordinating between clients and our internal team (video editors, ad managers, automation setup)
• Managing onboarding workflows for new clients in Notion
• Flagging at-risk clients early and proactively solving problems before they escalate
• Maintaining and updating our project management systems (Notion, ---------- , Calendly)
• Documenting SOPs and helping systematize our delivery processes as we scale

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Compensation
• $600/month base salary — paid on time, every time
• Commission on client retention and upsells — structured so your earnings grow as you perform
• Realistic total earnings: $1,500+/month for someone who takes ownership of the role

Commission examples:
• Maintain a client retention rate above 90% for the month ? retention bonus
• Successfully upsell a client to a higher service tier ? per-upsell bonus
• Full commission structure shared with qualified candidates during the interview process

Payment via Wise or PayPal, your preference.

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Who You Are
• 1–2+ years in a client-facing role (account management, customer success, executive VA, or similar). Agency experience is a strong plus, but attitude and communication skills matter most.
• Exceptional English — written AND spoken. You’ll be on Zoom calls with American business owners weekly. This is non-negotiable.
• Highly organized and detail-oriented. Nothing falls through the cracks with you.
• Proactive, not reactive. You anticipate problems before they become fires.
• Comfortable with tools like Notion, Google Workspace, Slack, Zoom, and Calendly — or willing to learn fast.
• Familiarity with digital marketing concepts (Meta ads, Instagram, funnels) is a plus but not required. We’ll train you on our systems.
• Emotionally intelligent. You know how to manage a frustrated client, celebrate a win, and read between the lines.

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Requirements
• Reliable laptop/computer and headset with a microphone
• Stable internet connection (minimum 25 Mbps)
• Quiet workspace for client-facing Zoom calls
• Available to work 9:00 AM – 6:00 PM US Eastern Time, Monday through Friday

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Why Work With Us
• Direct access to the founder. No middle management. Your ideas and contributions matter from day one.
• Real growth path. This role has a clear trajectory to Team Lead or Operations Manager as we scale. I want to promote from within.
• A company that’s actually growing. We’ve gone from 0 to ~40 clients in under a year and we’re just getting started.
• We actually care about results. Our clients include businesses that have booked $1.2M+ in projects and achieved 6X return on ad spend through our systems. You’ll be part of something that works.
• 13th month pay + PH holidays observed. We respect your time and culture.

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How to Apply

Start your application with the word “BLUEPRINT” so I know you read the full listing. Applications that don’t include this will be skipped.

In your application, please include:
1. A short intro — who you are, where you’re based, and why this role caught your eye
2. Your relevant experience — specifically around managing client relationships or accounts
3. Answer this question: “Describe a time you saved a client relationship that was at risk. What happened and what did you do?”
4. BONUS (not required but will put you at the top of the list): A 2–3 minute Loom video introducing yourself

I review every application personally. If you’re the right fit, you’ll hear fro ---------- within 48 hours.

— Moe