Patient Support VA

About the job

The Patient Support VA position plays a crucial role in providing exceptional customer service to our patients. The ideal candidate is a highly motivated and empathetic individual with excellent communication and problem-solving skills. This role requires a strong understanding of customer service principles and the ability to effectively handle patient inquiries, resolve issues, and ensure a positive patient experience.


Responsibilities

- Respond promptly and professionally to patient inquiries via phone, email, and chat.
- Handle patient inquiries related to account access, scheduling, billing, and technical issues.
- Resolve patient issues efficiently and effectively, ensuring customer satisfaction.
- Escalate complex issues to higher-level support when necessary.
- Document all patient interactions accurately and completely in the EMR and Zendesk systems.
- Actively participate in tea ---------- etings and contribute to process improvement initiatives.
- Foster a positive and collaborative team environment.


Qualifications

- 1-2 years of experience in customer service or a related field.
- Excellent written and verbal communication skills.
- Strong interpersonal and communication skills.
- Ability to work independently and as part of a team.
- Strong problem-solving and analytical skills.
- Proficiency in using computers and customer service tools (e.g., EMR and Zendesk).
- Ability to work flexible hours, including graveyard shifts, weekends and holidays.
- Experience with healthcare or telehealth (preferred, but not required).