IT Helpdesk

The IT Help Desk Support Technician will serve as the first point of contact for technical support, assisting users with hardware, software, and network-related issues. The ideal candidate is customer-focused, detail-oriented, and thrives in a fast-paced environment.
Key Responsibilities:
• Provide Tier 1 technical support via phone, email, and ticketing system
• Troubleshoot and resolve hardware, software, printer, and network connectivity issues
• Set up, configure, and deploy desktops, laptops, and mobile devices
• Manage user accounts, permissions, and passwords (Active Directory / Microsoft 365)
• Install and update operating systems and business applications
• Document issues, resolutions, and processes in the ticketing system
• Escalate complex issues to senior IT staff when necessary
• Assist with system maintenance, patching, and routine IT tasks
Required Qualifications:
• 1–3 years of IT help desk or technical support experience
• Strong knowledge of Windows operating systems
• Experience with Microsoft 365, Active Directory, and basic networking concepts
• Understanding of hardware troubleshooting and peripheral devices
• Excellent communication and customer service skills
• Ability to prioritize and manage multiple support requests
Preferred Qualifications:
• CompTIA A+, Network+, or similar certification
• Experience with remote support tools and ticketing systems
• Basic knowledge of cybersecurity best practices