Customer Service Representative (Phone & Online Support for Promotional Products – US Hours)

About Us
We are a growing custom products company serving customers across the United States. We specialize in custom socks and promotional merchandise for businesses, teams, and organizations.We are looking for a highly responsive and reliable assistant to handle new customer inquiries during U.S. daytime hours.

Role Overview
Your main responsibility is to respond quickly to new inquiries and make follow-up calls to customers who submit contact forms.You will qualify leads, gather complete project details, and help move projects forward before passing them to our project manager for final follow-up and closing.

Key Responsibilities
• Monitor incoming inquiry forms in real time
• Respond within 10–15 minutes during shift
• Call customers when a phone number is provided
• Confirm project details (quantity, deadline, design status, usage)
• Record complete lead information
• Maintain structured follow-up communication
• Assist in preparing simple product mockups using Adobe Photoshop
• Keep internal lead tracking updated

Requirements
• Excellent spoken and written English
• Confident and professional phone communication
• Comfortable making outbound calls to U.S. customers
• Basic knowledge of Adobe Photoshop (for mockup editing and logo placement)
• Strong sense of urgency and responsibility
• Stable internet connection and quiet working environment
• Previous experience in customer service or sales support preferred

What We Offer
• Internal training and education for product knowledge and workflow
• Clear scripts and structured processes
• Long-term growth opportunity in a fast-growing company

How to Apply?

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