Virtual Assistant – Guest Communication (Holiday Homes | Dubai)

Please apply ONLY:
1: If you have experience working for a short stay/holiday home company at least 1 year
2: If you have experience working directly FOR ----------
3: Have experience using Short stay tools ( airbnb,booking, PMS (Hostaway, Guesty )
4: Are flexible in time and committed to LONG term

APPLICATION WHICH DO NOT MEET THE ABOVE MENTIONED POINTS WILL NOT BE REVIEWED AND CONSIDERED

About Us

We are a fast-growing Dubai-based holiday home management company, currently managing 50+ fully furnished apartments across Dubai, with 3–4 new units added every month.
We operate using Hostaway as our main PMS and work with platforms such as Airbnb, ---------- , and direct bookings.

We are looking for a reliable, detail-oriented Virtual Assistant to handle guest communication and support day-to-day operations.



Your Main Responsibilities
• Manage guest communication before, during, and after stays
• Respond promptly to guest messages on Airbnb, ---------- , WhatsApp, and Hostaway inbox
• Send check-in / check-out instructions, house rules, and access details
• Handle guest questions, requests, and minor complaints professionally
• Coordinate with local teams (cleaning, maintenance) when guest issues arise
• Update guest notes and booking details inside Hostaway
• Escalate urgent or complex issues to management when needed
• Maintain high response rates and guest satisfaction scores



Required Skills & Experience
• Excellent written English (clear, polite, professional)
• Previous experience as a VA, customer support, or guest communication role (Airbnb/short-term rentals is MANDATORY)
• Familiarity with Hostaway or similar PMS (Guesty, Lodgify, etc.) is highly preferred
• Comfortable working with multiple booking platforms
• Strong attention to detail and ability to follow SOPs
• Calm, solution-oriented attitude when handling guests