Full-Time Performance Concierge (AI-Savvy Operations & Customer Support VA)

Full-Time Performance Concierge (AI-Savvy Operations & Customer Support VA)

Overview

I run a high-level online golf coaching business serving driven professionals.

I’m looking for a full-time Performance Concierge — someone highly organized, AI-fluent, fast, detail-oriented, and proactive.

This is not a basic VA role.

You will act as an operations coordinator + customer success assistant + execution partner. You must be extremely responsive, comfortable using AI tools daily, and able to manage multiple moving parts without constant supervision.

If you need step-by-step instructions for everything, this role is not for you.

If you take ownership, close loops, and move quickly — keep reading.

Core Responsibilities

1. Customer Support & Student Experience

Monitor and respond to email and DMs

Help students with access, billing, scheduling, and tech issues

Follow up on unanswered messages

Ensure no conversation is left open

Maintain a professional, friendly tone

2. Operations & Admin

Manage task boards (ClickUp / Asana / similar)

Organize documents, SOPs, and internal systems

CRM updates and tagging

Booking coordination and calendar management

Light research and logistics support

3. Content & AI Support

Use ChatGPT and other AI tools daily

Draft captions, emails, and summaries

Repurpose content

Upload and schedule social media content

Help build structured documents from transcripts

4. Performance Tracking

Track leads and follow-ups

Keep pipeline clean

Ensure deadlines are met

Provide daily end-of-shift summary

What I Expect

Fast acknowledgement of messages during working hours

Clear communication

Extreme organization

Ability to prioritize without being told every detail

Comfort with structured systems

Proactive problem solving

You will be measured on:

Responsiveness

Accuracy

Initiative

Follow-through

Communication clarity

Required Skills

Excellent written English

Strong AI usage (ChatGPT, etc.)

High-level organization skills

Familiar with Google Workspace

Comfortable with project management tools

Fast learner

Preferred (Not Required)

Experience supporting coaches or online businesses

Familiarity with HubSpot, ConvertKit, ClickFunnels, Circle

Light video or content editing experience

Working Hours

Full-time (40 hours per week)

Compensation

Competitive full-time salary based on experience.

To be discussed during interview.

IMPORTANT – HOW TO APPLY

To be considered, follow these instructions exactly:

Subject line must be:
“Performance Concierge – Ready to Execute”

In your application, answer the following:

What AI tools do you use daily and how?

How do you ensure no task gets forgotten?

What does “closing the loop” mean to you?

What is your expected monthly salary?

Include the word “Precision” somewhere in your application so I know you read everything.

Applications that do not follow instructions will not be reviewed.