Operations & Revenue Manager (CRM + Lead Management – GoHighLevel & BookingKoala)

JOB DESCRIPTION

We are a growing residential cleaning company in Australia looking for a proactive Operations & Revenue Manager.

This role is focused on systems, speed, and revenue growth.

Initially - 30 hours, with intent to move to full time for the right candidate.

You will work directly inside our operational stack:

• GoHighLevel (GHL) – CRM, pipeline, automations, SMS follow-up
• BookingKoala (BK) – quoting, scheduling, cleaner assignments
• Meta / Facebook - lead nurturing / quoting
• Stripe – payments
• Xero – invoicing overview
• Google Workspace (Docs, Sheets, Gmail)

You must be comfortable working across multiple systems daily.

This is not a general admin role. This role directly impacts revenue and customer experience.

RESPONSIBILITIES

• Respond to new leads
• Email / Phone management
• Move opportunities through pipeline stages correctly
• Monitor cancellations and reschedules
• Assist with review generation follow-up
• Maintain clean, accurate CRM data
• Flag operational risks before they affect customers

We value ownership. If something looks wrong, we expect you to raise it.

REQUIRED EXPERIENCE

You MUST have experience with the following:

• GoHighLevel
• BookingKoala
• Service-based CRM systems
• Lead follow-up & appointment setting

You must also:

• Have strong written and spoken English
• Be detail-oriented
• Be comfortable following structured SOPs
• Be available during Australian business hours (AEST)

IDEAL CANDIDATE

• Has worked with cleaning companies or home service businesses
• Understands booking pipelines
• Understands how poor follow-up = lost revenue
• Comfortable tracking KPIs

HOW TO APPLY (Mandatory)

To be considered:

Record a 1–2 minute Loom video explaining:


Your Background / Work Experience

Your experience with GoHighLevel or similar CRM

Your experience with BookingKoala

Confirm your availability in AEST hours.

Applications without these steps will not be reviewed.