Senior Technical Solar Operations & Product Specialist (Technical Right Hand — Quality & Product Expertise)

Role Overview
We are seeking a highly detail-oriented technical specialist to become the technical backbone of our solar operations.

ABOUT US: We are building an exciting solar technology platform to help our clients on their journey to reduce their energy costs. We are small team at present with 2 of our team also from the Philippines, but we plan to grow rapidly and need to build an exciting, passionate team.

This role exists to ensure every project is technically correct, clearly documented, and ready for smooth installation. You will work closely with sales, installers, and customer service to make sure the right products are selected, job packs are accurate, and technical details are never missed.

You will not be responsible for full system design from scratch. Instead, your role is to validate, refine, and optimise proposals created in OpenSolar.

You will play a key role in ensuring technical excellence and freeing up leadership to focus on growth.

???? Core Responsibilities

1?? Technical Job Pack Ownership
- Review and refine job packs before installation.
- Ensure installers receive clear, detailed, and practical instructions.
- Identify missing details, risks, or inconsistencies.
- Improve job pack quality and technical clarity across all projects.
- Translate sales outcomes into installation-ready technical information.

2?? OpenSolar Proposal Review & Technical Optimisation
Using OpenSolar, you will:
- Review proposals built by the team and ensure technical accuracy.
- Adjust configurations where needed to align with real-world installation requirements.
- Validate system sizing, product selection, and compatibility.
- Ensure pricing and technical recommendations align with customer needs.
- Work with sales to deliver technically sound solutions quickly.

This role focuses on technical oversight and optimisation rather than full system design.

3?? Product Selection & Technical Expertise
A core part of this role is having an in-depth understanding of solar and battery products, knowing which solution suits which scenario.

Experience with products such as:
- Tesla Powerwall
- SunGrow
- GoodWe
- Selectronic
- Sigenergy
- RedEarth

You should understand:
- Which products suit different customer goals.
- Compatibility between inverters, batteries, and system layouts.
- Strengths and limitations of different brands.
- Practical installation considerations.

4?? Installer Liaison & Technical Assurance
- Act as the technical bridge between office and field teams.
- Liaise with installers to confirm correct setup and execution.
- Answer technical questions and remove uncertainty before installation.
- Help maintain consistent installation standards.

5?? Technical Support & Problem Solving
- Support customer service with technical troubleshooting.
- Help diagnose and resolve client issues efficiently.
- Communicate technical information clearly to non-technical people.
- Ensure customers receive confident and professional technical support.

???? Ideal Candidate
You are someone who:
- Naturally catches details others miss.
- Understands solar systems beyond software outputs.
- Knows how to choose the right product for the right scenario.
- Thinks practically about real-world installs.
- Enjoys improving systems and reducing mistakes.

???? Required Skills & Experience
- Strong experience using OpenSolar (reviewing and refining proposals).
- Solid understanding of solar + battery system operation.
- Deep knowledge of major inverter and battery ecosystems.
- Experience preparing or reviewing technical documentation/job packs.
- Ability to communicate effectively with installers and sales teams.
- Strong troubleshooting mindset.

? Highly Desirable
- Hybrid or off-grid knowledge.
- Electrification knowledge (EV charging, heat pumps, etc.).
- Experience improving operational workflows.
- Field installation or commissioning experience.

???? Success in This Role Looks Like
- Job packs are extremely clear and detailed.
- Installers are confident and rarely need clarification.
- Product selections are optimised for each situation.
- Technical issues are solved quickly.
- Sales moves faster because technical decisions are validated early.

???? Who Will Thrive In This Role
We are looking for someone who genuinely enjoys technical accuracy and takes pride in getting things right the first time.

You will likely succeed in this role if you:
- Notice details that others miss.
- Think ahead and prevent problems before they happen.
- Care about quality and long-term outcomes — not just completing tasks.
- Enjoy improving systems and making things clearer and smoother.
- Are comfortable taking ownership rather than waiting for instructions.

This is not a role for someone who wants to simply follow a checklist.
It is a role for someone who wants to become the trusted technical right hand in a growing solar