Remote Service Coordinator / Dispatcher (Full-Time, Long-Term)

Company: On-Site Auto — Mobile Mechanic Service
Location: Remote
Hours: 40 hrs/week (North American daytime overlap required)
Start: Immediate

About Us

On-Site Auto is a growing mobile automotive service that sends technicians directly to customers’ homes and workplaces.
We operate more like a dispatch company than a repair shop — organization, communication, and speed matter more than automotive knowledge.

We are building systems so the company runs smoothly without the owner handling every message.
You will become the central coordinator of daily operations.

Your Main Role

You are the “office” of the company.

You will manage incoming leads, schedule jobs, communicate with customers, and coordinate technicians so the day runs cleanly and professionally.

This is NOT a simple data entry job — it is a process and communication role.

Core Responsibilities

Customer Communication

Respond to Facebook, SMS, and website inquiries quickly

Ask structured diagnostic questions

Collect customer info (vehicle, location, issue)

Provide booking confirmations and updates

Send follow-ups after service

Dispatch & Scheduling

Assign jobs to technicians

Group appointments by location

Fill schedule gaps

Handle reschedules and delays

Send appointment reminders

CRM & Records

Enter and update customer records

Track job status (pending / scheduled / completed)

Prepare invoice details for approval

Maintain organized job notes

Operations Support

Coordinate with contractors

Request completion confirmations

Send review requests to customers

Track lead sources and job types

Help maintain internal procedures

Light Marketing Tasks

Post photos provided by technicians

Schedule social media posts

Tag job categories for reporting

Required Skills

Excellent written English (natural, friendly tone)

Experience using CRM systems

Strong organization and attention to detail

Comfortable making decisions using guidelines

Reliable internet and quiet workspace

Preferred Experience (strong advantage)

Dispatch / scheduling work

Property management VA

Service company coordination

Appointment setting

Operations assistant roles

Automotive knowledge is NOT required.

Personality We’re Looking For

You are:

proactive

process-oriented

calm under pressure

able to follow structure but think independently

You should enjoy organizing chaos into systems.

Pay

Based on experience (discussed during interview)
Includes performance increases as the company grows.

This is intended to become a long-term position with increasing responsibility.

How to Apply

Send a message including:

A short introduction (not copy-paste)

Your experience with scheduling or dispatch

A screenshot or description of a CRM you used

Answer this question:

A customer messages: “car won’t start, I need help ASAP” — what is your first reply?

Applications without the answer will not be reviewed.

We are not looking for the cheapest applicant — we are looking for the person who can become part of the company’s core operations. I pay for results! Bonuses, raises. Sky's the limit!
Don't forget your contact information. I will begin filtering results over the next few days. Potentially looking for multiple candidates.