Customer Support & Content Assistant – Women’s E-Commerce Brand

We’re hiring a reliable, detail-oriented Customer Support & Content Assistant for a growing women’s brand. This is a light part-time role (approximately 8–10 hours per week based on current volume). There are no set hours, but you must be flexible to check messages daily and promptly.

This role is a mix of:
- Customer support (email + TikTok Shop chat)
- Light operations (returns/missing package checks)
- Content support (downloading + organizing creator videos)

You’ll be trained with clear SOPs and templates — but you must be sharp, responsible, and organized.

What You’ll Do:
- Respond to customer emails in our support inbox
- Respond to TikTok Shop customer chats (response time matters)
- Help process return requests based on our policy
- Handle “where is my package?” inquiries by checking tracking + guiding customers on next steps
- Download approved creator videos (no watermark) and organize them correctly in Google Drive
- Triage influencer collaboration inquiries and collect required details (no pitching, no promises)

What We Need From You:
- Strong written English + professional communication
- Warm, feminine, polished tone
- Emotionally steady — able to de-escalate rude customers without taking it personally
- Comfortable enforcing policies consistently
- Extremely organized (folders, naming, documentation)
- Fast turnaround and responsiveness

Bonus if you have:
- TikTok Shop / Seller Center experience
- Shopify or e-commerce support experience