Tech Support Specialist — Bodno.com

Tech Support Specialist — ----------

Wage: $600/month base + up to $400/month commission ($1,000 total)
Hours: Monday–Friday, 9:00 AM–6:00 PM EST (45 hrs/week)
Type: Full-time, Remote


?? IMPORTANT — SCHEDULE NOTE:

This role requires working 9:00 AM–6:00 PM Eastern Standard Time, which corresponds to evening/nighttime hours in the Philippines. These hours are NOT flexible. Please only apply if you are fully prepared to work this schedule consistently.

You must have a minimum of 2 years of graveyard/night shift experience working with U.S. time zones. Candidates without this experience will not be considered.


ABOUT ----------

---------- is a leading U.S.-based provider of ID card printers, software, and supplies. We help customers create professional ID badges and credentials with ease. We are an AI-focused company that actively integrates AI tools into our daily workflows — if you're excited about working smarter with technology, you'll fit right in.


THE ROLE

As a Tech Support Specialist, you'll be the go-to expert customers rely on when they need help with their ID card printers and software. You'll troubleshoot hardware and software issues, walk customers through solutions via Google Meet, phone, and email, and ensure every customer has a smooth, frustration-free experience. You'll handle up to six scheduled support calls per day and serve as a dedicated point of contact for customers during their first 90 days with our products.


WHAT YOU'LL DO

Troubleshoot and resolve customer issues with ID card printers, software, and supplies via Google Meet, phone (Aircall), and email.

Conduct scheduled one-hour support and training sessions via Google Meet (up to 6/day).

Walk customers through printer setup, driver installation, software configuration, and print quality optimization.

Diagnose and resolve hardware issues including print quality problems, connectivity issues, and encoder errors.

Train customers to independently troubleshoot basic issues and maintain their equipment.

Serve as a dedicated support contact during customers' first 90 days.

Log all support interactions and customer statuses accurately in HubSpot CRM.

Support order-related inquiries using Shopify.

Leverage AI tools as part of your daily workflow to enhance productivity and customer experience.


OUR TECH STACK

You'll work daily with: HubSpot (CRM), Shopify (ecommerce), Aircall (phone), Gmail (email), Google Meet (support calls), and various AI-powered tools. Experience with any of these is a strong plus.


WHAT WE'RE LOOKING FOR

Minimum 2 years of graveyard/night shift experience — Proven track record working overnight hours aligned with U.S. time zones. This is a hard requirement.

Flawless, fluent English — Exceptional clarity, charisma, and communication skills are non-negotiable. If English is not your strongest language, this role is not the right fit.

Reliable infrastructure — High-speed internet and stable, uninterrupted electricity are mandatory and strictly enforced.

Proven tech support or customer-facing experience — Prior technical support, helpdesk, or customer service role required.

Tech-savvy and AI-curious — Comfortable learning new tools quickly and excited about using AI to work more efficiently.

Strong troubleshooter — You're patient, methodical, and can diagnose issues over a call without being hands-on with the hardware.

Punctual and organized — You manage a structured call schedule with precision, every single day.


WHY JOIN US

Competitive compensation with growth opportunities ($600 base + up to $400 commission).

Work with a forward-thinking, AI-driven company.

Daily exposure to cutting-edge AI tools and modern workflows.

Play a direct role in shaping customer experience and company success.


?? HOW TO APPLY — READ CAREFULLY

You MUST apply through our application form at: ----------

This is the ONLY way to apply. Applications submitted through OnlineJobs.ph messaging or any other method will not be reviewed.

The form requires a link to your resume and a short video introduction (30 sec – 2 min). Have both ready before you begin.

Apply now: ----------