Virtual Assistant — Short-Term Rental (Airbnb/Booking) Manager

We are a growing short-term rental (STR) business looking for an organized, proactive Virtual Assistant to help manage daily operations of our STR properties on platforms like Airbnb, Vrbo, and ---------- . We currently operate a successful 5-bedroom, 2-bath short-term rental and are looking to build our own dedicated operations team as we transition away from our current co-host model.

Initially, you will help us manage our existing property, with a strong possibility of continuing once successful and expanding support to future properties in our portfolio.

Your main responsibilities will include:

* Guest Communication
• Respond to guest inquiries on ---------- quickly and professionally
• Send check-in details and house rules
• Manage messaging before, during, and after stays
• Handle guest reviews (send out review requests, respond as needed)

*Reservation Management
• Update calendars to prevent double bookings
• Coordinate new reservations with calendars and cleaners
• Block dates when needed
• Assist with cancellations/modifications

*Team Coordination
• Communicate with cleaners and maintenance teams
• Ensure turnovers are completed on time
• Track housekeeping checklists and issues

*Problem Solving
• Address minor guest issues (e.g., lock codes, instructions)
• Escalate problems to me when needed

*Growth Tasks
• Use price optimization tools (e.g., Pricelabs, Wheelhouse, AirDNA)
• Experience with PMS (e.g. Hostaway)
• Update listing descriptions and photos
• Implement automation sequences
• Track performance metrics