Customer Support / Account Manager (CSM) needed for Fashion Software Company!

Hey!

We’re looking for a sharp, self-managed Customer Success Manager to help us with supporting and onboarding our customers in Slack and also video call onboarding sessions where you'll walk them through the product and answer their questions. You’ll be the bridge between our customers and our product, making sure clients feel genuinely supported, bugs get squashed fast, and nothing important falls through the cracks.

We’re a lean, fast-moving SaaS helping fashion brands streamline their operations. You’ll need to be comfortable owning your role, learning a new industry, and thinking on your feet.

Who We’re Looking For
• Fluent English and a clear accent — you’ll be on client calls, so confidence matters.
• Proactive and resourceful — you don’t wait for instructions, you solve problems.
• Willing to learn our platform and understand the fashion supply chain — this isn’t a plug-and-play role.
• Able to juggle multiple time zones (US hours required and EU - AUS/NZ coverage is a bonus).
• Smart and organized — you can prioritize tickets, work with devs, and improve systems, not just follow SOPs.

What You’ll Be Doing
• Own customer onboarding — guide new clients through setup, training, and adoption to ensure they get value fast.
• Deliver fast support — respond to client chats quickly (mostly US/EU hours).
• Join daily dev standups — flag bugs, push priority fixes, and keep clients informed.
• Triage and track issues in Linear — keep everything clean, clear, and up to date.
• Help build our knowledge base — deeply learn the product and help document it in plain, helpful language.
• Follow up with customers — check in regularly, resolve concerns, and pitch upgrades (20% commission on upsells).

How to Apply

Send a short message including:
1. Why you’re a great fit for a high-velocity startup like ours.
2. A real example of how you handled a tough client or bug situation.
3. Your hourly rate and weekly availability.

>>>Best applicants should record a quick 5min Loom explaining their experience, and also share their MBTI if known

If you’re dependable, detail-obsessed, and ready to grow with a SaaS company that moves fast and builds smart, I want to hear from you!