Part-Time Customer Support (Shopify) – English – Remote

We run a growing e-commerce brand and we’re looking for a reliable customer support assistant.

Your job is simple: reply to customer emails in English, help customers with questions, and solve issues quickly and professionally.

Main tasks

Reply to customer emails (one shared inbox)
Answer questions about shipping, delivery times, product info, etc.
Track orders and share tracking updates
Handle basic issues (wrong item, late delivery, address change, etc.)
Escalate complex cases to the owner when needed

Tools

Shopify (required)

Email inbox access (we provide)
ChatGPT (nice to have)

Workload

Approx. 1 hour per day
Expected volume: 5–20 tickets per day
We prefer daily support (so customers don’t wait)

Requirements

Fluent English (written)
Shopify experience (must-have)
Reliable, consistent, and detail-oriented
Friendly communication style

To apply
Start your application with the word: STRAWBERRY
Applications without this will be ignored.

Please include:

A short intro
Your Shopify support experience
Your hourly rate
Your weekly availability